Patents by Inventor Sheetal K. Agarwal

Sheetal K. Agarwal has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10104230
    Abstract: Methods and arrangements for according multiple input media to a voice-based application. A voice application is accessed and a voice application template which supports a voice input mode is selected. At least one voice application template which supports at least one input mode other than voice and telephone touch tone is also selected, and a capability is accorded to selectively access the voice application via the voice input mode and the at least one input mode other than voice and telephone touch tone.
    Type: Grant
    Filed: February 25, 2011
    Date of Patent: October 16, 2018
    Assignee: International Business Machines Corporation
    Inventors: Arun Kumar, Sheetal K. Agarwal
  • Patent number: 8869032
    Abstract: A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided.
    Type: Grant
    Filed: March 13, 2008
    Date of Patent: October 21, 2014
    Assignee: International Business Machines Corporation
    Inventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit Anil Nanavati, Nitendra Rajput
  • Patent number: 8867711
    Abstract: A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided.
    Type: Grant
    Filed: March 19, 2008
    Date of Patent: October 21, 2014
    Assignee: International Business Machines Corporation
    Inventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit Anil Nanavati, Nitendra Rajput
  • Patent number: 8788272
    Abstract: Systems and associated methods for editing telecom web applications through a voice interface are described. Systems and methods provide for editing telecom web applications over a connection, as for example accessed via a standard phone, using speech and/or DTMF inputs. The voice based editing includes exposing an editing interface to a user for a telecom web application that is editable, dynamically generating a voice-based interface for a given user for accomplishing editing tasks, and modifying the telecom web application to reflect the editing commands entered by the user.
    Type: Grant
    Filed: November 17, 2010
    Date of Patent: July 22, 2014
    Assignee: International Business Machines Corporation
    Inventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
  • Patent number: 8676589
    Abstract: Systems and associated methods for editing telecom web applications through a voice interface are described. Systems and methods provide for editing telecom web applications over a connection, as for example accessed via a standard phone, using speech and/or DTMF inputs. The voice based editing includes exposing an editing interface to a user for a telecom web application that is editable, dynamically generating a voice-based interface for a given user for accomplishing editing tasks, and modifying the telecom web application to reflect the editing commands entered by the user.
    Type: Grant
    Filed: August 28, 2012
    Date of Patent: March 18, 2014
    Assignee: International Business Machines Corporation
    Inventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
  • Publication number: 20120323580
    Abstract: Systems and associated methods for editing telecom web applications through a voice interface are described. Systems and methods provide for editing telecom web applications over a connection, as for example accessed via a standard phone, using speech and/or DTMF inputs. The voice based editing includes exposing an editing interface to a user for a telecom web application that is editable, dynamically generating a voice-based interface for a given user for accomplishing editing tasks, and modifying the telecom web application to reflect the editing commands entered by the user.
    Type: Application
    Filed: August 28, 2012
    Publication date: December 20, 2012
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
  • Patent number: 8275099
    Abstract: A framework for creating a voice application in a world wide telecom web (WWTW) is provided. The techniques include using a pre-defined schema to create one or more voice application templates, using the one or more voice application templates to generate a first version of the voice application, using the first version of the voice application and a library of one or more components to generate a deployable version of the voice application and deploying the deployable version of the voice application onto a run-time execution engine.
    Type: Grant
    Filed: August 26, 2009
    Date of Patent: September 25, 2012
    Assignee: International Business Machines Corporation
    Inventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
  • Publication number: 20120219135
    Abstract: Methods and arrangements for according multiple input media to a voice-based application. A voice application is accessed and a voice application template which supports a voice input mode is selected. At least one voice application template which supports at least one input mode other than voice and telephone touch tone is also selected, and a capability is accorded to selectively access the voice application via the voice input mode and the at least one input mode other than voice and telephone touch tone.
    Type: Application
    Filed: February 25, 2011
    Publication date: August 30, 2012
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Arun Kumar, Sheetal K. Agarwal
  • Publication number: 20120123783
    Abstract: Systems and associated methods for editing telecom web applications through a voice interface are described. Systems and methods provide for editing telecom web applications over a connection, as for example accessed via a standard phone, using speech and/or DTMF inputs. The voice based editing includes exposing an editing interface to a user for a telecom web application that is editable, dynamically generating a voice-based interface for a given user for accomplishing editing tasks, and modifying the telecom web application to reflect the editing commands entered by the user.
    Type: Application
    Filed: November 17, 2010
    Publication date: May 17, 2012
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
  • Patent number: 8046220
    Abstract: A method includes crawling and indexing voice sites and storing results in an index; receiving a search request in voice from a user via a telephone; performing speech recognition on the voice search request and converting the request from voice to text; parsing the query; and performing a search on the index and ranking the search results. Search results may be filtered based on attributes such as location and context. Filtered search results may be presented to the user in categories to enable easy voice browsing of the search results by the user. Computer program code and systems are also provided.
    Type: Grant
    Filed: November 28, 2007
    Date of Patent: October 25, 2011
    Assignee: Nuance Communications, Inc.
    Inventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Sougata Mukherjea, Amit Anil Nanavati, Nitendra Rajput
  • Patent number: 8041575
    Abstract: A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.
    Type: Grant
    Filed: November 28, 2007
    Date of Patent: October 18, 2011
    Assignee: International Business Machines Corporation
    Inventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit A. Nanavati, Nitendra Rajput
  • Publication number: 20110051911
    Abstract: A framework for creating a voice application in a world wide telecom web (WWTW) is provided. The techniques include using a pre-defined schema to create one or more voice application templates, using the one or more voice application templates to generate a first version of the voice application, using the first version of the voice application and a library of one or more components to generate a deployable version of the voice application and deploying the deployable version of the voice application onto a run-time execution engine.
    Type: Application
    Filed: August 26, 2009
    Publication date: March 3, 2011
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
  • Publication number: 20090238348
    Abstract: A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided.
    Type: Application
    Filed: March 19, 2008
    Publication date: September 24, 2009
    Applicant: International Business Machines Corporation
    Inventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit Anil Nanavati, Nitendra Rajput
  • Publication number: 20090232287
    Abstract: A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided.
    Type: Application
    Filed: March 13, 2008
    Publication date: September 17, 2009
    Applicant: International Business Machines Corporation
    Inventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit Anil Nanavati, Nitendra Rajput
  • Publication number: 20090138269
    Abstract: A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.
    Type: Application
    Filed: November 28, 2007
    Publication date: May 28, 2009
    Inventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit A. Nanavati, Nitendra Rajput
  • Publication number: 20090138262
    Abstract: A method comprises crawling and indexing voice sites and storing results in an index; receiving a search request in voice from a user via a telephone; performing speech recognition on the voice search request and converting the request from voice to text; parsing the query; and performing a search on the index and ranking the search results. Search results may be filtered based on attributes such as location and context. Filtered search results may be presented to the user in categories to enable easy voice browsing of the search results by the user. Computer program code and systems are also provided.
    Type: Application
    Filed: November 28, 2007
    Publication date: May 28, 2009
    Inventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Sougata Mukherjea, Amit Anil Nanavati, Nitendra Rajput