Patents by Inventor Sheetal K. Agarwal
Sheetal K. Agarwal has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10104230Abstract: Methods and arrangements for according multiple input media to a voice-based application. A voice application is accessed and a voice application template which supports a voice input mode is selected. At least one voice application template which supports at least one input mode other than voice and telephone touch tone is also selected, and a capability is accorded to selectively access the voice application via the voice input mode and the at least one input mode other than voice and telephone touch tone.Type: GrantFiled: February 25, 2011Date of Patent: October 16, 2018Assignee: International Business Machines CorporationInventors: Arun Kumar, Sheetal K. Agarwal
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Patent number: 8869032Abstract: A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided.Type: GrantFiled: March 13, 2008Date of Patent: October 21, 2014Assignee: International Business Machines CorporationInventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit Anil Nanavati, Nitendra Rajput
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Patent number: 8867711Abstract: A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided.Type: GrantFiled: March 19, 2008Date of Patent: October 21, 2014Assignee: International Business Machines CorporationInventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit Anil Nanavati, Nitendra Rajput
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Patent number: 8788272Abstract: Systems and associated methods for editing telecom web applications through a voice interface are described. Systems and methods provide for editing telecom web applications over a connection, as for example accessed via a standard phone, using speech and/or DTMF inputs. The voice based editing includes exposing an editing interface to a user for a telecom web application that is editable, dynamically generating a voice-based interface for a given user for accomplishing editing tasks, and modifying the telecom web application to reflect the editing commands entered by the user.Type: GrantFiled: November 17, 2010Date of Patent: July 22, 2014Assignee: International Business Machines CorporationInventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
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Patent number: 8676589Abstract: Systems and associated methods for editing telecom web applications through a voice interface are described. Systems and methods provide for editing telecom web applications over a connection, as for example accessed via a standard phone, using speech and/or DTMF inputs. The voice based editing includes exposing an editing interface to a user for a telecom web application that is editable, dynamically generating a voice-based interface for a given user for accomplishing editing tasks, and modifying the telecom web application to reflect the editing commands entered by the user.Type: GrantFiled: August 28, 2012Date of Patent: March 18, 2014Assignee: International Business Machines CorporationInventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
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Publication number: 20120323580Abstract: Systems and associated methods for editing telecom web applications through a voice interface are described. Systems and methods provide for editing telecom web applications over a connection, as for example accessed via a standard phone, using speech and/or DTMF inputs. The voice based editing includes exposing an editing interface to a user for a telecom web application that is editable, dynamically generating a voice-based interface for a given user for accomplishing editing tasks, and modifying the telecom web application to reflect the editing commands entered by the user.Type: ApplicationFiled: August 28, 2012Publication date: December 20, 2012Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
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Patent number: 8275099Abstract: A framework for creating a voice application in a world wide telecom web (WWTW) is provided. The techniques include using a pre-defined schema to create one or more voice application templates, using the one or more voice application templates to generate a first version of the voice application, using the first version of the voice application and a library of one or more components to generate a deployable version of the voice application and deploying the deployable version of the voice application onto a run-time execution engine.Type: GrantFiled: August 26, 2009Date of Patent: September 25, 2012Assignee: International Business Machines CorporationInventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
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Publication number: 20120219135Abstract: Methods and arrangements for according multiple input media to a voice-based application. A voice application is accessed and a voice application template which supports a voice input mode is selected. At least one voice application template which supports at least one input mode other than voice and telephone touch tone is also selected, and a capability is accorded to selectively access the voice application via the voice input mode and the at least one input mode other than voice and telephone touch tone.Type: ApplicationFiled: February 25, 2011Publication date: August 30, 2012Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Arun Kumar, Sheetal K. Agarwal
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Publication number: 20120123783Abstract: Systems and associated methods for editing telecom web applications through a voice interface are described. Systems and methods provide for editing telecom web applications over a connection, as for example accessed via a standard phone, using speech and/or DTMF inputs. The voice based editing includes exposing an editing interface to a user for a telecom web application that is editable, dynamically generating a voice-based interface for a given user for accomplishing editing tasks, and modifying the telecom web application to reflect the editing commands entered by the user.Type: ApplicationFiled: November 17, 2010Publication date: May 17, 2012Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
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Patent number: 8046220Abstract: A method includes crawling and indexing voice sites and storing results in an index; receiving a search request in voice from a user via a telephone; performing speech recognition on the voice search request and converting the request from voice to text; parsing the query; and performing a search on the index and ranking the search results. Search results may be filtered based on attributes such as location and context. Filtered search results may be presented to the user in categories to enable easy voice browsing of the search results by the user. Computer program code and systems are also provided.Type: GrantFiled: November 28, 2007Date of Patent: October 25, 2011Assignee: Nuance Communications, Inc.Inventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Sougata Mukherjea, Amit Anil Nanavati, Nitendra Rajput
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Patent number: 8041575Abstract: A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.Type: GrantFiled: November 28, 2007Date of Patent: October 18, 2011Assignee: International Business Machines CorporationInventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit A. Nanavati, Nitendra Rajput
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Publication number: 20110051911Abstract: A framework for creating a voice application in a world wide telecom web (WWTW) is provided. The techniques include using a pre-defined schema to create one or more voice application templates, using the one or more voice application templates to generate a first version of the voice application, using the first version of the voice application and a library of one or more components to generate a deployable version of the voice application and deploying the deployable version of the voice application onto a run-time execution engine.Type: ApplicationFiled: August 26, 2009Publication date: March 3, 2011Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
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Publication number: 20090238348Abstract: A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided.Type: ApplicationFiled: March 19, 2008Publication date: September 24, 2009Applicant: International Business Machines CorporationInventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit Anil Nanavati, Nitendra Rajput
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Publication number: 20090232287Abstract: A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided.Type: ApplicationFiled: March 13, 2008Publication date: September 17, 2009Applicant: International Business Machines CorporationInventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit Anil Nanavati, Nitendra Rajput
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Publication number: 20090138269Abstract: A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.Type: ApplicationFiled: November 28, 2007Publication date: May 28, 2009Inventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Amit A. Nanavati, Nitendra Rajput
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Publication number: 20090138262Abstract: A method comprises crawling and indexing voice sites and storing results in an index; receiving a search request in voice from a user via a telephone; performing speech recognition on the voice search request and converting the request from voice to text; parsing the query; and performing a search on the index and ranking the search results. Search results may be filtered based on attributes such as location and context. Filtered search results may be presented to the user in categories to enable easy voice browsing of the search results by the user. Computer program code and systems are also provided.Type: ApplicationFiled: November 28, 2007Publication date: May 28, 2009Inventors: Sheetal K. Agarwal, Dipanjan Chakraborty, Arun Kumar, Sougata Mukherjea, Amit Anil Nanavati, Nitendra Rajput