Abstract: A non-transitory tangible computer readable medium containing instructions configured to cause one or more processors to execute a process. The process comprises monitoring user input, preferences, and navigation patterns of a website or computer application on a user computer device, such as a computer, phone, or tablet. Administrator-defined rules are applied to the user input, preferences, or navigation patterns to generate a suggestion for a customer service application, such as a self-service FAQ page, video chat assistance, live chat assistance, or a case ticket system. The customer service application suggestion is displayed on the user computer device and may be transferred to a different device.

Abstract: Systems and methods are provided for intelligent priming of mobile devices for the representatives of an organization who make service calls or client visits. With intelligent priming, in some embodiments, the systems and methods analyze each potential service appointment or customer/client visit separately, identify a potential set of information most relevant for the appointment or visit, and download the same to the representatives' mobile device. This reduces the time required and amount of information for priming. In some embodiments, the intelligent priming systems and methods can also notify representatives of when they should prime or download, generate recommendations for the information to be primed or downloaded, and provide an indicator to the representative regarding the status of priming or download.

Abstract: A non-transitory tangible computer readable medium containing instructions configured to cause one or more processors to execute a process. The process comprises monitoring user input, preferences, and navigation patterns of a website or computer application on a user computer device, such as a computer, phone, or tablet. Administrator-defined rules are applied to the user input, preferences, or navigation patterns to generate a suggestion for a customer service application, such as a self-service FAQ page, video chat assistance, live chat assistance, or a case ticket system. The customer service application suggestion is displayed on the user computer device and may be transferred to a different device.