Abstract: A method for managing updates of a data manager includes: obtaining a service call graph where the service call graph includes services grouped into service sub-trees and specifies a service hierarchy between the services; identifying the service sub-trees of the service call graph; identifying, using the service hierarchy, independent services among the services of the service call graph; generating, based on identifying the service sub-trees and the independent services, an update sequence for the services; predicting, using the update sequence and the services, an update window for the service sub-trees; and initiating an update of the services using the prediction of the update window.

Abstract: A method and system for leveraging file-based backups to facilitate bare-metal recovery (BMR) and/or system-state recovery (SSR) operations. In leading to a BMR operation (which may include, but is not limited to, data protected under a SSR operation), logical groupings of data, each including multiple files and/or directories that span across one or more file-systems, may be written to backup media to comply with data backup, archiving, and/or disaster recovery strategies. Backing up said logical groupings of data relies on block-based backup technologies, which upon requiring a subset of a given logical grouping of data to be restored, makes the restoration process impossible to fulfill since determining which blocks of data belong to which files and/or directories are not tracked. Accordingly, the disclosed method and system propose an intelligent scheme through which file-based backup technology may be employed to enable BMR and/or SSR from any single BMR-compliant backup copy.

Abstract: In general, embodiments relate to a managing a Redundant Array of Independent Disks (RAID) group. The embodiments include determining a minimum and maximum set of spare disks to allocate to the RAID group, wherein the RAID group comprises a plurality of active members, allocating the minimum number of spare members to the RAID group, allocating an additional spare member to the RAID group, setting a mode of the additional spare member to storage mode, enabling, after the setting, the RAID controller to store data in the plurality of active members and in the additional spare member, wherein the plurality of active members, the minimum number of spare members, and the additional spare member comprise persistent storage.

Abstract: A method for managing file based backups (FBBs) includes obtaining, by a FBB metadata file manager, a FBB mount request for a FBB mount of a FBB from an application, wherein the application is executing in a production host environment, in response to the FBB mount request, the FBB metadata file manager: identifies a FBB in a backup storage system, obtains a FBB metadata file corresponding to the FBB from the backup storage system, performs an attribute analysis to identify the storage location attributes in the FBB metadata file, stores a FBB virtual file system in the production host environment using the storage location attributes, and enables access to the FBB virtual file system by the application.

Abstract: In general, in one aspect, the invention relates to a method for enabling enhanced logging. The method includes obtaining a log associated with a job; determining, using the log, that enhanced logging is to be enabled prior to initiating the job; enabling, in response to the determination, enhanced logging on at least one node, and initiating servicing of the job, after the enabling, on the at least one node.

Abstract: Techniques described herein relate to a method for managing data protection services for data clusters. The method includes identifying, by a data protection manager, a migration event associated with a first data cluster; in response to identifying the migration event: identifying a second data cluster capable of hosting the first data cluster using data cluster topology information and data cluster component inventory information associated with the first data cluster; generating a dependency map associated with the second data cluster based on the first data cluster; identifying a migration sequence based on the dependency map; initiating data cluster components of the second data cluster to perform migration of the first data cluster; and migrating the first data cluster to the second data cluster.

Abstract: A method for managing file based backups (FBBs) includes obtaining, by a backup agent, a FBB generation request for a file system at a point in time, in response to the FBB generation request: identifying a target backup storage system in which to store the FBB, identifying a target exposed application programming interface (API) associated with the target backup storage system, generating a FBB corresponding to the FBB generation request, wherein the FBB comprises a FBB metadata file, wherein the FBB is in a common data streaming format (CDSF), generating an API command based on the FBB and the target exposed API, and initiating storage of the FBB in the target backup storage system using the API command.

Abstract: Techniques described herein relate to a method for managing data protection services for data clusters. The method includes identifying, by a mapping module of a data protection manager, an initial discovery event associated with a data cluster; in response to identifying the discovery event, by the mapping module: sending a request for currently deployed components to a data cluster manager associated with the data cluster; obtaining data cluster component inventory information associated with the data cluster from the data cluster manager; mapping protection policy types to data cluster components of the data cluster using the data cluster component inventory information and component data protection information; and initiating performance of data protection services for the data cluster components based on the mapped protection policy types.

Abstract: Techniques described herein relate to a method for deploying workflows with data management services. The method may include identifying a service update event; identifying a service sub-tree based on a service call graph; generating an update sequence for the service sub-tree; predicting an update window for the service sub-tree using a final estimated updated completion time for the service, wherein the final estimated updated completion time is based on a risk profile; selecting a first service of the service sub-tree based on the update sequence, wherein the first service includes a first standby service instance and a first active service instance; generating a backup of a first portion of a services shared data volume repository associated with the first service; and applying an update to the first standby service instance to obtain a first updated active service instance.

Abstract: A method for managing a client environment includes obtaining, by a device emulation orchestration engine in an emulation system, an upgrade estimation time request associated with an application upgrade, in response to the upgrade estimation time request: performing a device emulation container analysis to determine a client device that requires the application upgrade, wherein the client device executes in the client environment, initiating an upgrade emulation using a device emulation container corresponding to the client device, obtaining, from a device emulation agent executing in the device emulation container, an upgrade estimation, and providing the upgrade estimation to the application upgrade monitoring agent.

Abstract: In general, embodiments relate to a method for managing a technical support (TS) session on a technical support system. The embodiments include receiving TS correspondence from a client, wherein the TS correspondence is associated with the TS session, classifying the TS correspondence to assign it a question classification, based on the question classification, making a determination that the TS correspondence matches at least one prior received TS correspondence, wherein the at least one prior received TS correspondence is associated with the TS session, and visually identifying the TS correspondence and the at least one prior received TS correspondence on a graphical customer interface (GUI) of the technical support system.

Abstract: Techniques described herein relate to a method for managing data protection services for data clusters.

Abstract: Techniques described herein relate to a method for managing support cases of clients. The method may include obtaining a support case associated with a client of the clients; in response to obtaining the support case, obtaining contextual information associated with the support case; obtaining client telemetry data associated with the support case; selecting a portion of training data that is similar to the support case based on the client telemetry data, the contextual information, and the support case; generating a prediction model using the portion of the training data and a classification algorithm; and generating predictions using the prediction model, the client telemetry data, the contextual information, and the support case.

Abstract: Techniques described herein relate to a method for managing performances of data protection services. The method may include obtaining subsystem statistics from subsystems; in response to obtaining the subsystem statistics, making a determination that the subsystem statistics indicate a concurrency adjustment; and in response to the determination, assigning an adjusted concurrency to the subsystems based on the subsystem statistics and priorities; and initiating performance of data protection services using the adjusted concurrency.

Abstract: A method for managing a client environment includes obtaining, by a client device upgrade manager, an upgrade estimation for a client device executing in the client environment, wherein the upgrade estimation corresponds to an application upgrade for an application, in response to the upgrade estimation: performing an optimal time slot analysis for the client device to identify a set of optimal time slots, presenting the set of optimal time slots to the client device, obtaining, by the client device, a requested time slot for the application, and in response to the requested time slot, initiating an installation of an application upgrade of the application.

Abstract: In general, embodiments of the invention relate to a method for generating upgrade recommendations. The method comprising obtaining telemetry data for a target entity, determining, using the telemetry data, at least one of a predicted upgrade time and a upgrade readiness factor for the target entity, generating an recommendation based on the at least one of the predicted upgrade time and the upgrade readiness factor for the target entity, and initiating a display of the recommendation on a graphical user interface of client.

Abstract: A method for managing file based backups (FBBs) includes obtaining, by a FBB metadata file manager and by an application, a file request for a file stored in a FBB, wherein the FBB is stored in a backup storage system, identifying, using a FBB metadata file of the FBB, a storage location of the file, initiating generation of a temporary storage device, storing a copy of the file in the temporary storage device using the storage location and the FBB, and initiating, after the storing, access to the copy of the file for the application.

Abstract: A method for managing a client environment includes identifying, by an application upgrade monitoring agent, the application upgrade for an application, in response to the identifying: obtaining device configuration information associated with a client device executing an instance of the application, wherein the client device is executing on the client environment, sending an upgrade time estimation request to a device emulation system, wherein the upgrade time estimation request comprises the device configuration information, obtaining, in response to the upgrade time estimation request, an upgrade estimation from the device emulation system, wherein the upgrade estimation specifies a period of time the application upgrade is expected to take to complete on the client device, and initiating execution of the application upgrade on the client device based on the upgrade estimation.

Abstract: Techniques described herein relate to a method for managing data protection services for data clusters. The method includes identifying a discovery event associated with a data cluster; sending a request for currently deployed components to a data cluster manager associated with the data cluster; obtaining data cluster component inventory information associated with the data cluster from the data cluster manager; mapping data protection policies to data cluster components of the data cluster using the data cluster component inventory information and component data protection information; mapping backup types to the data cluster components using the data cluster component inventory information and the component data protection information; updating a data cluster component inventory repository using the data cluster component inventory information; and initiating performance of data protection services for the data cluster components based on the mapped data protection policies and the mapped backup types.

Abstract: A method and system for capturing asset protection metadata pertinent to analytics. Specifically, the disclosed method and system entail aggregating and maintaining asset protection metadata—i.e., metadata descriptive of performed asset backup and recovery operations—in a central location. The asset protection metadata may include information relevant to backup and recovery analytics and reporting, while the maintaining said metadata in the central location facilitates access of the metadata by third-party analytics services.