Abstract: A system for monitoring quality of calls in a network. A server receives information concerning calls which begin or end in a network and at the same time receives measurements of a quality parameter such as bandwidth. This measurement data is provided by a probe, so that the server is able to correlate calls which are placed through the network with the quality of service in the network at that time. When the quality falls below a desired level, the server notifies the customer or the network operator so that appropriate action may be taken.

Abstract: A method and system for providing an emergency contact service are disclosed. The emergency contact system monitors presence off users with respect to various user devices in order to determine at which devices each user is present. An emergency message is then transmitted to devices at which the user is present. The emergency contact service is then capable of receiving a confirmation message to confirm receipt of the emergency message. The emergency contact service can track the users by retrieving location information, such as a GPS location, associated with a device at which a user is present. The emergency contact service can then identify whether a user in is the vicinity of an emergency location, and transmit an emergency message to the user is the user is in the vicinity of the emergency location.

Abstract: A method and system for providing an emergency contact service are disclosed. The emergency contact system monitors presence off users with respect to various user devices in order to determine at which devices each user is present. An emergency message is then transmitted to devices at which the user is present. The emergency contact service is then capable of receiving a confirmation message to confirm receipt of the emergency message. The emergency contact service can track the users by retrieving location information, such as a GPS location, associated with a device at which a user is present. The emergency contact service can then identify whether a user in is the vicinity of an emergency location, and transmit an emergency message to the user is the user is in the vicinity of the emergency location.

Abstract: A method and system for providing an emergency contact service are disclosed. The emergency contact system monitors presence off users with respect to various user devices in order to determine at which devices each user is present. An emergency message is then transmitted to devices at which the user is present. The emergency contact service is then capable of receiving a confirmation message to confirm receipt of the emergency message. The emergency contact service can track the users by retrieving location information, such as a GPS location, associated with a device at which a user is present. The emergency contact service can then identify whether a user in is the vicinity of an emergency location, and transmit an emergency message to the user is the user is in the vicinity of the emergency location.

Abstract: A system for monitoring quality of calls in a network. A server receives information concerning calls which begin or end in a network and at the same time receives measurements of a quality parameter such as bandwidth. This measurement data is provided by a probe, so that the server is able to correlate calls which are placed through the network with the quality of service in the network at that time. When the quality falls below a desired level, the server notifies the customer or the network operator so that appropriate action may be taken.

Abstract: A system for monitoring quality of calls in a network. A server receives information concerning calls which begin or end in a network and at the same time receives measurements of a quality parameter such as bandwidth. This measurement data is provided by a probe, so that the server is able to correlate calls which are placed through the network with the quality of service in the network at that time. When the quality falls below a desired level, the server notifies the customer or the network operator so that appropriate action may be taken.

Abstract: A method and system for providing an emergency contact service are disclosed. The emergency contact system monitors presence off users with respect to various user devices in order to determine at which devices each user is present. An emergency message is then transmitted to devices at which the user is present. The emergency contact service is then capable of receiving a confirmation message to confirm receipt of the emergency message. The emergency contact service can track the users by retrieving location information, such as a GPS location, associated with a device at which a user is present. The emergency contact service can then identify whether a user in is the vicinity of an emergency location, and transmit an emergency message to the user is the user is in the vicinity of the emergency location.

Abstract: An arrangement provides a work environment to a remote user who is logged-in as a member of an enterprise, which work environment includes both a telecommunication capability and a data processing capability, and both are concurrently associated with the logged-in user. The data processing capability is restricted to the user obtaining only views of files, rather than the files themselves, and all file processing that can potentially store data is restricted to applications that can store files only in a range of locations specified by the enterprise.

Abstract: A method of handling incoming calls directed to a virtual communication subscriber is disclosed. An incoming call intended for the virtual communication subscriber is received at a communication device. A call is placed to the communication device using contact information provided by the virtual communication subscriber. Extension information is provided to a SLS when the call is answered which corresponds to a communication line associated with the communication device. Upon connection to the communication device, the incoming call is bridged with the call placed to the communication device.

Abstract: A network interface unit is provided for use intermediate a LAN and a public or private network, or a combination of both, for establishing secure links to a VPN gateway. Login by a LAN client with the network interface unit, addressing, authentication, and other configuration operations achieved using a web page-based GUI are applied in establishing tunnels from LAN clients to desired VPN destinations. Illustrative network interface units include a DHCP server and provide encryption-decryption and encapsulation-decapsulation of data packets for communication with VPN nodes. Configuration and connection of a client are further enhanced by a built-in DNS server and other functional servers to provide a high degree of autonomy in establishing connections to a desired VPN gateway via an ISP or other public and/or private network links to. The interface unit then performs required authentication exchanges, and required encryption key exchanges.

Abstract: A system and method for call control wherein a call received at a communication device may be controlled through an IP device connected to an IP network over which at least a portion of the call was routed. The IP device is connected to the IP network via a control gateway.

Abstract: Paging, cellular telephone or other messaging functionality is incorporated into a virtual contact center system to permit logged-off customer service representatives (CSRs) to be alerted to a need to logon to the system, and to permit CSRs to alert supervisors or specialists to logon to the system. Matching at a contact control server of existing conditions to predetermined criteria, e.g., failure to login at an assigned time, or specified network conditions (such as length of customer queues), triggers a command for a communication to one or more logged-off CSRS. Results of follow-up testing at the contact control server for matches causes page requests to be renewed, redirected or canceled.

Abstract: The radio subscription system of the present invention enables a subscriber to remotely define and identify one or more playlists, each specifying information content selected by the subscriber from a subscription content database, for later transmission to the subscriber's radio. The radio subscription system also permits the subscriber to use the local subscriber radio to remotely request transmission of a particular playlist to the subscriber's radio for storage and playback. The subscriber may then use the local subscriber radio to play back the particular playlist.