Abstract: Embodiments of this application disclose a recommendation method. The method in embodiments of this application is applied to a scenario in which an item is recommended to a user, for example, movie recommendation or game recommendation. The method in embodiments of this application includes: obtaining a knowledge graph, where the knowledge graph includes a plurality of first entities indicating items and a plurality of second entities indicating item attributes; and running a neural network based on the knowledge graph and information of the user, to obtain a recommendation result. The neural network is used to perform computing based on at least one first direction and at least one second direction in the knowledge graph to obtain the recommendation result.