Patents by Inventor Shereen Oraby
Shereen Oraby has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11694687Abstract: A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a conversation between a first participant and a second participant; receiving, utilizing the processor, an objective of the first participant for the conversation between the first participant and the second participant, where the objective is separate from the conversation; determining, utilizing the processor, a dialog act to be entered by the first participant that meets the objective, utilizing a model, including scoring a plurality of proposed dialog acts based on an amount that each proposed dialog act will change a probability of the objective being achieved during the conversation, and determining the dialog act to be entered, based on the scoring; and returning, utilizing the processor, the dialog act to the first participant.Type: GrantFiled: May 17, 2021Date of Patent: July 4, 2023Assignee: International Business Machines CorporationInventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Publication number: 20210272568Abstract: A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a conversation between a first participant and a second participant; receiving, utilizing the processor, an objective of the first participant for the conversation between the first participant and the second participant, where the objective is separate from the conversation; determining, utilizing the processor, a dialog act to be entered by the first participant that meets the objective, utilizing a model, including scoring a plurality of proposed dialog acts based on an amount that each proposed dialog act will change a probability of the objective being achieved during the conversation, and determining the dialog act to be entered, based on the scoring; and returning, utilizing the processor, the dialog act to the first participant.Type: ApplicationFiled: May 17, 2021Publication date: September 2, 2021Inventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Patent number: 11037563Abstract: A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a real-time conversation between a first participant and a second participant; receiving, utilizing the processor, an objective of the first participant for the real-time conversation between the first participant and the second participant; determining, utilizing the processor, a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing a model, including scoring a plurality of proposed dialog acts based on an amount that each proposed dialog act will change a probability of the objective being achieved during a current point in the real-time conversation, and determining the dialog act to be entered, based on the scoring; and returning, utilizing the processor, the dialog act to the first participant.Type: GrantFiled: July 9, 2019Date of Patent: June 15, 2021Assignee: International Business Machines CorporationInventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Patent number: 10685654Abstract: A computer-implemented method according to one embodiment includes identifying a plurality of communications each having an associated objective, automatically determining a plurality of dialog acts within the plurality of communications, utilizing a classifier, determining a plurality of features within each of the plurality of communications, training the model, utilizing the plurality of communications and associated objectives, the plurality of dialog acts, and the plurality of features, receiving textual data associated with a real-time conversation between a first participant and a second participant, receiving an objective of the first participant for the real-time conversation between the first participant and the second participant, determining a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing the model, and determining the dialog act to be entered, based on the scoring, and returning the dialog act to the first paType: GrantFiled: March 20, 2019Date of Patent: June 16, 2020Assignee: International Business Machines CorporationInventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Patent number: 10672396Abstract: A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a conversation between a first participant and a second participant, receiving, utilizing the processor, an objective of the first participant for the conversation between the first participant and the second participant, receiving, utilizing the processor, a proposed dialog act to be entered in the conversation from the first participant, determining, utilizing the processor, an impact of the proposed dialog act on the objective of the first participant, utilizing a model, and performing, utilizing the processor, one or more actions based on the impact of the proposed dialog act.Type: GrantFiled: January 15, 2019Date of Patent: June 2, 2020Assignee: International Business Machines CorporationInventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Publication number: 20190333510Abstract: A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a real-time conversation between a first participant and a second participant; receiving, utilizing the processor, an objective of the first participant for the real-time conversation between the first participant and the second participant; determining, utilizing the processor, a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing a model, including scoring a plurality of proposed dialog acts based on an amount that each proposed dialog act will change a probability of the objective being achieved during a current point in the real-time conversation, and determining the dialog act to be entered, based on the scoring; and returning, utilizing the processor, the dialog act to the first participant.Type: ApplicationFiled: July 9, 2019Publication date: October 31, 2019Inventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Patent number: 10410631Abstract: A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a real-time conversation between a first participant and a second participant, receiving, utilizing the processor, an objective of the first participant for the real-time conversation between the first participant and the second participant, determining, utilizing the processor, a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing a model, and returning, utilizing the processor, the dialog act to the first participant.Type: GrantFiled: June 8, 2017Date of Patent: September 10, 2019Assignee: International Business Machines CorporationInventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Patent number: 10360908Abstract: A computer program product for recommending a dialog act to a participant in a conversation according to one embodiment includes a computer readable storage medium having program instructions embodied therewith. The computer readable storage medium is not a transitory signal per se, where the program instructions are executable by a processor to cause the processor to perform a method including receiving textual data associated with a real-time conversation between a first participant and a second participant, utilizing the processor, receiving an objective of the first participant for the real-time conversation between the first participant and the second participant, utilizing the processor, determining, utilizing the processor, a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing a model, and returning the dialog act to the first participant, utilizing the processor.Type: GrantFiled: April 19, 2017Date of Patent: July 23, 2019Assignee: International Business Machines CorporationInventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Publication number: 20190221211Abstract: A computer-implemented method according to one embodiment includes identifying a plurality of communications each having an associated objective, automatically determining a plurality of dialog acts within the plurality of communications, utilizing a classifier, determining a plurality of features within each of the plurality of communications, training the model, utilizing the plurality of communications and associated objectives, the plurality of dialog acts, and the plurality of features, receiving textual data associated with a real-time conversation between a first participant and a second participant, receiving an objective of the first participant for the real-time conversation between the first participant and the second participant, determining a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing the model, and determining the dialog act to be entered, based on the scoring, and returning the dialog act to the first paType: ApplicationFiled: March 20, 2019Publication date: July 18, 2019Inventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Patent number: 10304451Abstract: A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a real-time conversation between a first participant and a second participant, receiving, utilizing the processor, an objective of the first participant for the real-time conversation between the first participant and the second participant, receiving, utilizing the processor, a proposed dialog act to be entered at a current point in the real-time conversation from the first participant, determining, utilizing the processor, an impact of the proposed dialog act on the objective of the first participant, utilizing a model, and performing, utilizing the processor, one or more actions based on the impact of the proposed dialog act.Type: GrantFiled: June 8, 2017Date of Patent: May 28, 2019Assignee: International Business Machines CorporationInventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Publication number: 20190156829Abstract: A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a conversation between a first participant and a second participant, receiving, utilizing the processor, an objective of the first participant for the conversation between the first participant and the second participant, receiving, utilizing the processor, a proposed dialog act to be entered in the conversation from the first participant, determining, utilizing the processor, an impact of the proposed dialog act on the objective of the first participant, utilizing a model, and performing, utilizing the processor, one or more actions based on the impact of the proposed dialog act.Type: ApplicationFiled: January 15, 2019Publication date: May 23, 2019Inventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Patent number: 10224032Abstract: A computer program product for determining an impact of a proposed dialog act in a conversation according to one embodiment includes a computer readable storage medium having program instructions embodied therewith. The computer readable storage medium is not a transitory signal per se. The program instructions are executable by a processor to cause the processor to perform a method comprising receiving textual data associated with a real-time conversation between a first participant and a second participant, receiving an objective of the first participant for the real-time conversation between the first participant and the second participant, receiving a proposed dialog act to be entered at a current point in the real-time conversation from the first participant, determining an impact of the proposed dialog act on the objective of the first participant, and performing one or more actions based on the impact of the proposed dialog act.Type: GrantFiled: April 19, 2017Date of Patent: March 5, 2019Assignee: International Business Machines CorporationInventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Publication number: 20180307675Abstract: A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a real-time conversation between a first participant and a second participant, receiving, utilizing the processor, an objective of the first participant for the real-time conversation between the first participant and the second participant, receiving, utilizing the processor, a proposed dialog act to be entered at a current point in the real-time conversation from the first participant, determining, utilizing the processor, an impact of the proposed dialog act on the objective of the first participant, utilizing a model, and performing, utilizing the processor, one or more actions based on the impact of the proposed dialog act.Type: ApplicationFiled: June 8, 2017Publication date: October 25, 2018Inventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Publication number: 20180307673Abstract: A computer program product for determining an impact of a proposed dialog act in a conversation according to one embodiment includes a computer readable storage medium having program instructions embodied therewith. The computer readable storage medium is not a transitory signal per se. The program instructions are executable by a processor to cause the processor to perform a method comprising receiving textual data associated with a real-time conversation between a first participant and a second participant, receiving an objective of the first participant for the real-time conversation between the first participant and the second participant, receiving a proposed dialog act to be entered at a current point in the real-time conversation from the first participant, determining an impact of the proposed dialog act on the objective of the first participant, and performing one or more actions based on the impact of the proposed dialog act.Type: ApplicationFiled: April 19, 2017Publication date: October 25, 2018Inventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Publication number: 20180307672Abstract: A computer program product for recommending a dialog act to a participant in a conversation according to one embodiment includes a computer readable storage medium having program instructions embodied therewith. The computer readable storage medium is not a transitory signal per se, where the program instructions are executable by a processor to cause the processor to perform a method including receiving textual data associated with a real-time conversation between a first participant and a second participant, utilizing the processor, receiving an objective of the first participant for the real-time conversation between the first participant and the second participant, utilizing the processor, determining, utilizing the processor, a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing a model, and returning the dialog act to the first participant, utilizing the processor.Type: ApplicationFiled: April 19, 2017Publication date: October 25, 2018Inventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu
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Publication number: 20180307674Abstract: A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a real-time conversation between a first participant and a second participant, receiving, utilizing the processor, an objective of the first participant for the real-time conversation between the first participant and the second participant, determining, utilizing the processor, a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing a model, and returning, utilizing the processor, the dialog act to the first participant.Type: ApplicationFiled: June 8, 2017Publication date: October 25, 2018Inventors: Rama Kalyani T. Akkiraju, Mansurul Bhuiyan, Pritam S. Gundecha, Jalal U. Mahmud, Shereen Oraby, Vibha S. Sinha, Sabina Tomkins, Anbang Xu