Patents by Inventor Sherri Lynn Crutcher

Sherri Lynn Crutcher has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Computer communication network for routing communications based on identified information clusters
    Patent number: 10515341
    Abstract: A method for processing and routing client communications based on information contained in the communications, the method comprising: receiving client communications in one or more formats selected from verbal, electronic, and physical; converting the received client communications into formatted electronic records; creating system records for the formatted electronic records; identifying clusters from the information in the formatted electronic records; categorizing the identified clusters; identifying clients from the information in the formatted electronic records; saving the system records and the formatted electronic records in data files for the identified clients; identifying business departments charged with handling identified clusters; and routing the system records and formatted electronic records to the identified business departments, wherein the system records and formatted electronic records are added to workflow of the business departments.
    Type: Grant
    Filed: January 18, 2017
    Date of Patent: December 24, 2019
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Sherri Lynn Crutcher, Surendra Kumar Karnatapu
  • Delivery Of Messages Via Content-Based Routing
    Publication number: 20180204182
    Abstract: A method for processing and routing client communications based on information contained in the communications, the method comprising: receiving client communications in one or more formats selected from verbal, electronic, and physical; converting the received client communications into formatted electronic records; creating system records for the formatted electronic records; identifying clusters from the information in the formatted electronic records; categorizing the identified clusters; identifying clients from the information in the formatted electronic records; saving the system records and the formatted electronic records in data files for the identified clients; identifying business departments charged with handling identified clusters; and routing the system records and formatted electronic records to the identified business departments, wherein the system records and formatted electronic records are added to workflow of the business departments.
    Type: Application
    Filed: January 18, 2017
    Publication date: July 19, 2018
    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
    Inventors: Sherri Lynn Crutcher, Surendra Kumar Karnatapu