Patents by Inventor Shi Yu Zhu

Shi Yu Zhu has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 12099739
    Abstract: Embodiments of the present disclosure relate to a method, system and computer program product for trace data protection. In some embodiments, a method is disclosed. According to the method, a target task is determined from a plurality of tasks, where trace data of the target task is to be protected. The trace data of the target task is transferred from a first area to a second area of a memory. Existing trace data in the second area is offloaded to a storage device before being overwritten. In other embodiments, a system and a computer program product are disclosed.
    Type: Grant
    Filed: July 28, 2020
    Date of Patent: September 24, 2024
    Assignee: International Business Machines Corporation
    Inventors: Xi Bo Zhu, Xiao Xiao Pei, Shi Yu Wang, Qin Li, Lu Zhao
  • Patent number: 10699183
    Abstract: The system obtains a set of tickets representing customer requests generated by a customer-support ticketing system. Next, the system feeds words from each ticket through a model to generate a request vector for the ticket, wherein the request vector comprises numerical values representing words in the ticket. The system then embeds the request vectors in a vector space. If help center articles already exist, the system embeds article vectors for the existing help center articles in the vector space. Next, the system identifies clusters of request vectors, which are within a pre-specified distance of each other in the vector space. If an identified cluster is more than a pre-specified distance away from a closest article vector in the vector space, the system notifies a content creator that a new article needs to be written, or an existing article needs to be updated, to cover the identified cluster.
    Type: Grant
    Filed: March 5, 2018
    Date of Patent: June 30, 2020
    Assignee: Zendesk, Inc.
    Inventors: Christopher J. Hausler, Michael G. Mortimer, Soon-Ee Cheah, Shi Yu Zhu, Ai-Lien Tran-Cong, Wai Chee Yau, Hing Yip Pak, Anh Thien Dinh
  • Publication number: 20180197072
    Abstract: The system obtains a set of tickets representing customer requests generated by a customer-support ticketing system. Next, the system feeds words from each ticket through a model to generate a request vector for the ticket, wherein the request vector comprises numerical values representing words in the ticket. The system then embeds the request vectors in a vector space. If help center articles already exist, the system embeds article vectors for the existing help center articles in the vector space. Next, the system identifies clusters of request vectors, which are within a pre-specified distance of each other in the vector space. If an identified cluster is more than a pre-specified distance away from a closest article vector in the vector space, the system notifies a content creator that a new article needs to be written, or an existing article needs to be updated, to cover the identified cluster.
    Type: Application
    Filed: March 5, 2018
    Publication date: July 12, 2018
    Applicant: Zendesk, Inc.
    Inventors: Christopher J. Hausler, Michael G. Mortimer, Soon-Ee Cheah, Shi Yu Zhu, Ai-Lien Tran-Cong, Wai Chee Yau, Hing Yip Pak, Anh Thien Dinh
  • Publication number: 20140095381
    Abstract: The disclosed online transaction method and system uses payment platform acting as an intermediary agent between the merchant and the shipping company to handle the payment. While the payment platform receives payment from the shipping company, the merchant receives payment from the payment platform. The method and system do not require buyers to use the payment method provided by an intermediary transaction platform to make a payment. Instead, the buyer may pay directly to the shipping company. Unlike conventional transaction method based on COD, however, the disclosed online transaction method and system centrally manage a logistics platform or multiple logistics operations run by logistics companies. The merchant does not receive the payment from the logistics company, but rather receive the payment from a centralized payment platform to ensure secure and fast payment.
    Type: Application
    Filed: December 3, 2013
    Publication date: April 3, 2014
    Applicant: Alibaba Group Holding Limited
    Inventors: Xiaoming Hu, Shi Yu ZHU, Liang Zhang, Feng Yu, Xiaoning Qi, Xingjun Ni, Jun Li DU
  • Patent number: 8626596
    Abstract: The disclosed online transaction method and system uses payment platform acting as an intermediary agent between the merchant and the shipping company to handle the payment. While the payment platform receives payment from the shipping company, the merchant receives payment from the payment platform. The method and system do not require buyers to use the payment method provided by an intermediary transaction platform to make a payment. Instead, the buyer may pay directly to the shipping company. Unlike conventional transaction method based on COD, however, the disclosed online transaction method and system centrally manage a logistics platform or multiple logistics operations run by logistics companies. The merchant does not receive the payment from the logistics company, but rather receive the payment from a centralized payment platform to ensure secure and fast payment.
    Type: Grant
    Filed: August 20, 2009
    Date of Patent: January 7, 2014
    Assignee: Alibaba Group Holding Limited
    Inventors: Xiaoming Hu, Jun Li Du, Xingjun Ni, Xiaoning Qi, Feng Yu, Liang Zhang, Shi Yu Zhu
  • Publication number: 20100287068
    Abstract: The disclosed online transaction method and system uses payment platform acting as an intermediary agent between the merchant and the shipping company to handle the payment. While the payment platform receives payment from the shipping company, the merchant receives payment from the payment platform. The method and system do not require buyers to use the payment method provided by an intermediary transaction platform to make a payment. Instead, the buyer may pay directly to the shipping company. Unlike conventional transaction method based on COD, however, the disclosed online transaction method and system centrally manage a logistics platform or multiple logistics operations run by logistics companies. The merchant does not receive the payment from the logistics company, but rather receive the payment from a centralized payment platform to ensure secure and fast payment.
    Type: Application
    Filed: August 20, 2009
    Publication date: November 11, 2010
    Applicant: Alibaba Group Holding Limited
    Inventors: Xiaoming Hu, Jun Li Du, Xingjun Ni, Xiaoning Qi, Feng Yu, Liang Zhang, Shi Yu Zhu