Abstract: Mechanisms are provide for modifying the selection of modes of communication for communicating with patients based on a simulation of vendor communications. A communication simulation is configured with configuration parameters defining expected results of a plurality of communications with patients handled by a communication vendor system associated with a personalized care plan creation and monitoring (PCPCM) system. The plurality of communications are simulated to generate simulated results and a response of the PCPCM system to the simulated results of the plurality of communications is determined. The response of the PCPCM system is evaluated to determine if the PCPCM system responds correctly to the simulated results, and an operation of the PCPCM system is modified based on results of the evaluation.

Abstract: Mechanisms are provided for monitoring quality and correctness of content in communications handled by a vendor. The mechanisms sample a set of communications handled by the vendor to generate a sample set of communications and extract content from the sample set of communications. The mechanisms compare the extracted content with expected content of communications handled by the vendor and analyze the extracted content and the expected content to thereby identify differences between the extracted content and the expected content based on results of the analysis. In addition, the mechanisms determine a level of significance of the differences and generate a notification of whether or not to modify the communications, or an operation of the vendor, based on the determined level of significance of differences.

Abstract: Mechanisms are provide for modifying the selection of modes of communication for communicating with patients based on a simulation of vendor communications. A communication simulation is configured with configuration parameters defining expected results of a plurality of communications with patients handled by a communication vendor system associated with a personalized care plan creation and monitoring (PCPCM) system. The plurality of communications are simulated to generate simulated results and a response of the PCPCM system to the simulated results of the plurality of communications is determined. The response of the PCPCM system is evaluated to determine if the PCPCM system responds correctly to the simulated results, and an operation of the PCPCM system is modified based on results of the evaluation.

Abstract: Mechanisms are provided for monitoring quality and correctness of content in communications handled by a vendor. The mechanisms sample a set of communications handled by the vendor to generate a sample set of communications and extract content from the sample set of communications. The mechanisms compare the extracted content with expected content of communications handled by the vendor and analyze the extracted content and the expected content to thereby identify differences between the extracted content and the expected content based on results of the analysis. In addition, the mechanisms determine a level of significance of the differences and generate a notification of whether or not to modify the communications, or an operation of the vendor, based on the determined level of significance of differences.