Abstract: In order to perform appropriate and meticulous follow up for each customer, in accordance with the use mode of a customer device by the customer, a sales assistance system according to the disclosure of the present invention is provided with: an information collection unit that collects information about an operation history of a customer device by a customer for a prescribed time period starting from when the customer starts using the customer device via a network; a cluster analysis unit that analyzes, on the basis of the operation history, the use mode of the customer device by the customer, and on the basis of the use mode, classifies the customer into a particular cluster from among a plurality of typified clusters; and a follow-up action determination unit that determines a follow-up action set for the particular cluster to be the follow-up action for the customer classified into the particular cluster.

Abstract: In order to enable real-time detection of whether or not there is any client having difficulty in operating a client device and thereby to provide a prompt and sufficient follow-up action to a client in need of immediate help, a sales support computer program according to the present disclosure causes a computer to function as: an information collection unit for collecting, via a network, information about operation histories of client devices operated by clients; a state analysis unit for analyzing at an appropriate time the states of the client devices operated by the clients on the basis of the operation histories; and a follow-up necessity determination unit for determining at an appropriate time whether or not an immediate follow-up action for a client is necessary on the basis of the operation states.

Abstract: A business management system according to the present disclosure includes: a server apparatus: and a register device placed in a restaurant shop. The register device transmits information on accounting of food and drink in the restaurant shop to the server apparatus through a network. From the information on accounting of food and drink and a profit ratio set for each food or drink menu, the server apparatus calculates a profit of each food or drink menu and a profit of the restaurant shop. In this manner, sales of each menu in the restaurant shop can be managed and analyzed, and by utilizing a result of the management and analysis, an operating profit can be increased.

Abstract: There is provided a customer-information providing system including: a history-information sending unit that sends information data related to an operation history of a customer apparatus to a server apparatus through a network; a parameter calculating unit that calculates a parameter indicative of the operational status of the customer apparatus and/or the busyness of a customer store based on data related to the operation history; a customer-information sending unit that sends information related to the customer store and/or the customer apparatus including the parameter to a user apparatus; a display-information calculating unit that generates image data corresponding to display information to be provided to a user based on information related to the customer store and/or the customer apparatus; and a display unit that displays the display information corresponding to the image data.