Abstract: An automatic transaction apparatus information providing system has an automatic transaction apparatus which executes a financial transaction, and a customer relationship management server which forms guide information of contents corresponding to a customer who operates the automatic transaction apparatus on the basis of a customer ID of the customer, wherein the guide information is displayed during the financial transaction, and a read code showing detailed information of the guide information is provided. By operating the automatic transaction apparatus by the customer, the read code in which additional information has been stored can be fetched into a PDA of the customer. He can confirm his interested information at desired time and place.

Abstract: An office counter work supporting system includes a sales office system with a counter terminal operated by an operator, and a supporting center system with a database to store information which is collected via multiple channels and a server to generate office counter work supporting information based on the information stored in the database, which is connected via a network to the sales office system. Various information on each customer that is collected via various channels, and information on services and products corresponding to the above information can be properly supplied to an operator to support the operator's office counter work.