Abstract: A service monitoring system includes a voice collector that collects a voice of an employee in a predetermined voice collection region, a storage unit that stores service event data including determination conditions for each predetermined service event, terminal operation history data indicating an operation history of an employee on a predetermined business terminal and voice data of the employee in correlation with each other, a detector that detects the service event of the employee based on the service event data and the terminal operation history data, a calculator that calculates a service speech evaluation value corresponding to a predetermined speech keyword on the basis of the voice data of the employee during the service event, and an output that stores the service speech evaluation value in correlation with identification information of the employee, and voice data of the employee specified by a service position and time point of the employee.

Abstract: A sound and video processing system includes: a display that displays a video image captured by the camera; a sound collector that collects sound; an input device that receives designation of at least one designated location in the video image displayed on the display. A processor generates emphasized audio data, in which sound is emphasized in at least one direction from a position of the sound collector toward at least one position corresponding to the at least one designated location. The processor displays at least one identification shape at the at least one designated location. In response to receiving re-designation of one of the at least one designated location by the input device, the processor outputs audio data in which emphasis of sound stops in a direction from the position of the sound collector toward the position corresponding to the re-designated location.

Abstract: A sound and video processing system includes: a display, having a rectangular display region, that displays a video image in a circular video-image display region smaller than the rectangular display region; and a sound collector that collects sound. A processor generates emphasized audio data, in which sound is emphasized in at least one direction from a position of the sound collector toward at least one position corresponding to at least one designated location in the video image. In response to receiving designation outside the video-image display region, the processor displays a state display area or an adjustment operation area for the sound to be output from the speaker in a rectangular region which has a diagonal line extending from one of four corners of the rectangular display region to a center of the video-image display region and intersecting with a boundary line of the video-image display region.

Abstract: A directionality control system includes: a camera; a microphone provided as a separate body from the camera; a display that displays video data captured by the camera; and a processor that computes a sound collection direction, which is directed from the microphone toward a sound position corresponding to a designated position in the video data. The processor computes the sound collection direction by using parameters including: a first height of the camera from a reference surface, a second height of the microphone from the reference surface, a third height of a computation reference point from the reference surface, the computation reference point being positioned in the sound collection direction at a position different from the sound position, a direction which is directed from the camera toward the sound position, and a fourth height of the sound position from the reference surface.

Abstract: A directivity control apparatus is provided which controls a directivity of a sound collected by a first sound collector including a plurality of microphones. The directivity control apparatus forms a directivity of the sound in a direction toward a position of a monitoring target in an image displayed on a display. Information on the position of the monitoring target in the image displayed on the display is obtained. The directivity of the sound is changed toward the position of the monitoring target in accordance with a movement of the monitoring target by referring to the obtained information on the position of the monitoring target.

Abstract: A directivity control apparatus is provided which controls a directivity of a sound collected by a first sound collector including a plurality of microphones. The directivity control apparatus forms a directivity of the sound in a direction toward a position of a monitoring target in an image displayed on a display. Information on the position of the monitoring target in the image displayed on the display is obtained. The directivity of the sound is changed toward the position of the monitoring target in accordance with a movement of the monitoring target by referring to the obtained information on the position of the monitoring target.

Abstract: A directionality control system includes: a camera; a microphone provided as a separate body from the camera; a display that displays video data captured by the camera; and a processor that computes a sound collection direction, which is directed from the microphone toward a sound position corresponding to a designated position in the video data. The processor computes the sound collection direction by using parameters including: a first height of the camera from a reference surface, a second height of the microphone from the reference surface, a third height of a computation reference point from the reference surface, the computation reference point being positioned in the sound collection direction at a position different from the sound position, a direction which is directed from the camera toward the sound position, and a fourth height of the sound position from the reference surface.

Abstract: A directivity control method is provided for controlling a directivity of a sound collected by a first sound collector including a plurality of microphones. The directivity control method includes: forming a directivity of the sound in a direction toward a monitoring target corresponding to a first designated position in an image displayed on a display; obtaining information on a second designated position in the image displayed on the display, designated in accordance with a movement of the monitoring target, and changing the directivity of the sound toward the monitoring target corresponding to the second designated position by referring to the information on the second designated position.

Abstract: A sound and video processing system includes: a display, having a rectangular display region, that displays a video image in a circular video-image display region smaller than the rectangular display region; and a sound collector that collects sound. A processor generates emphasized audio data, in which sound is emphasized in at least one direction from a position of the sound collector toward at least one position corresponding to at least one designated location in the video image. In response to receiving designation outside the video-image display region, the processor displays a state display area or an adjustment operation area for the sound to be output from the speaker in a rectangular region which has a diagonal line extending from one of four corners of the rectangular display region to a center of the video-image display region and intersecting with a boundary line of the video-image display region.

Abstract: A sound and video processing system includes: a display that displays a video image captured by the camera; a sound collector that collects sound; an input device that receives designation of at least one designated location in the video image displayed on the display. A processor generates emphasized audio data, in which sound is emphasized in at least one direction from a position of the sound collector toward at least one position corresponding to the at least one designated location. The processor displays at least one identification shape at the at least one designated location. In response to receiving re-designation of one of the at least one designated location by the input device, the processor outputs audio data in which emphasis of sound stops in a direction from the position of the sound collector toward the position corresponding to the re-designated location.

Abstract: Sound collection directionality is formed toward a location corresponding to a position designated in a video of a predetermined region which is imaged by a camera apparatus with a microphone array apparatus as a reference, and audio data is collected with high accuracy. In a directionality control system (10), a signal processing unit (33) derives a sound collection direction (?MAh,?MAv) which is directed from an installation position of a microphone array apparatus (2) toward a sound position corresponding to a position designated in video data on a screen of the display device (36) in response to a user's designation of any position in the video data displayed on the screen. The signal processing unit (33) forms sound collection directionality of audio data in the derived sound collection direction (?MAh,?MAv).

Abstract: A recorder receives designation of a video which is desired to be reproduced from a user. If designation of one or more designated locations where sound is emphasized on a screen of a display which displays the video is received by the recorder from the user via an operation unit during reproduction or temporary stopping of the video, a signal processing unit performs an emphasis process on audio data, that is, the signal processing unit emphasizes audio data in directions directed toward positions corresponding to the designated locations from a microphone array by using audio data recorded in the recorder. A reproducing device reproduces the emphasis-processed audio data and video data in synchronization with each other.

Abstract: A directivity control method is provided for controlling a directivity of a sound collected by a first sound collector including a plurality of microphones. The directivity control method includes: forming a directivity of the sound in a direction toward a monitoring target corresponding to a first designated position in an image displayed on a display; obtaining information on a second designated position in the image displayed on the display, designated in accordance with a movement of the monitoring target, and changing the directivity of the sound toward the monitoring target corresponding to the second designated position by referring to the information on the second designated position.

Abstract: A service monitoring system includes a voice collector that collects a voice of an employee in a predetermined voice collection region, a storage unit that stores service event data including determination conditions for each predetermined service event, terminal operation history data indicating an operation history of an employee on a predeteHnined business terminal and voice data of the employee in correlation with each other, a detector that detects the service event of the employee based on the service event data and the terminal operation history data, a calculator that calculates a service speech evaluation value corresponding to a predetermined speech keyword on the basis of the voice data of the employee during the service event, and an output that stores the service speech evaluation value in correlation with identification information of the employee, and voice data of the employee specified by a service position and time point of the employee.

Abstract: A directivity control apparatus controls a directivity of a sound collected by a first sound collecting unit including a plurality of microphones. The directivity control apparatus includes a directivity forming unit, configured to form a directivity of the sound in a direction toward a monitoring target corresponding to a first designated position in an image displayed on a display unit, and an information obtaining unit, configured to obtain information on a second designated position in the image displayed on the display unit, designated in accordance with a movement of the monitoring target. The directivity forming unit is configured to change the directivity of the sound toward the monitoring target corresponding to the second designated position by referring to the information on the second designated position obtained by the information obtaining unit.

Abstract: A system includes an imaging part that captures an image, a sound collection part that collects sounds, a display part that displays image data captured by the imaging part, a directive direction calculation part that calculates a directive direction which directs toward a sound position corresponding to a designated position of the image data from the sound collection part when any position of the displayed image data is designated, and a control part that forms a directivity in the sounds in the calculated directive direction. The control part controls output of the sounds collected by the sound collection part or output of the sounds which are collected by the sound collection part and of which the directivity is formed, or suspends collection of sounds in the sound collection part, when it is determined that the sound position is included in a preset protection region.

Abstract: A directivity control apparatus controls a directivity of a sound collected by a first sound collecting unit including a plurality of microphones. The directivity control apparatus includes a directivity forming unit, configured to form a directivity of the sound in a direction toward a monitoring target corresponding to a first designated position in an image displayed on a display unit, and an information obtaining unit, configured to obtain information on a second designated position in the image displayed on the display unit, designated in accordance with a movement of the monitoring target. The directivity forming unit is configured to change the directivity of the sound toward the monitoring target corresponding to the second designated position by referring to the information on the second designated position obtained by the information obtaining unit.

Abstract: A customer service appraisal device which appraises a customer service attitude of a person includes a voice input terminal in which voice of the person is input as a voice signal, a keyword detector which detects one or more predetermined customer service keywords from the voice of the person by acquiring the voice signal, a voice feature acquirer which acquires a voice feature value of the customer service keyword that is detected by the keyword detector, and a customer service score calculator which calculates an appraisal value that is an indicator of good or bad of the customer service attitude of the person based on a detection amount and the voice feature value of the customer service keyword by the keyword detector.

Abstract: There is provided an order entry system including: a first microphone that picks up speech regarding order details of a first speaker; a second microphone that picks up speech regarding the order details of a second speaker for checking the order details of the first speaker; a speech recognizer that recognizes the speech regarding the order details of the first speaker which is picked up by the first microphone and the speech regarding the order details of the second speaker which is picked up by the second microphone; and an order data output that displays on a display, a display screen of order data regarding the order details of the first speaker, including a first speech recognition result of the speech regarding the order details of the first speaker and a second speech recognition result of the speech regarding the order details of the second speaker.

Abstract: A sound collecting control apparatus includes: a vehicle stop detector; a noise source direction specifier to specify a direction from the sound collector to a noise source of the vehicle stopped at the predetermined position; a search beam former that forms a plurality of search beams in the direction of the noise source specified by the noise source direction specifier and around the direction of the noise source so as to search for a sound source of a voice of a speaker in the vehicle; a search beam selector that selects a search beam corresponding to the sound source of the voice of the speaker in the vehicle from the plurality of search beams formed by the search beam former; and a directivity former that forms directivity of the sound collected by the sound collector in the direction corresponding to the search beam selected by the search beam selector.