Patents by Inventor Shinichi Zama

Shinichi Zama has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call center system
    Patent number: 7099456
    Abstract: Data on customer's purchase history stored in a database server is searched and edited by using an ID number inputted by a customer. A customer class, a customer rank, a discount rate, and the like are displayed on a personal computer of an operator who responds to the customer that calls a call center.
    Type: Grant
    Filed: March 28, 2002
    Date of Patent: August 29, 2006
    Assignee: Hitachi Telecom Technologies, Ltd.
    Inventor: Shinichi Zama
  • Call center system
    Publication number: 20030185382
    Abstract: Data on customer's purchase history stored in a database server is searched and edited by using an ID number inputted by a customer. A customer class, a customer rank, a discount rate, and the like are displayed on a personal computer of an operator who responds to the customer that calls a call center.
    Type: Application
    Filed: March 28, 2002
    Publication date: October 2, 2003
    Applicant: HITACHI TELECOM TECHNOLOGIES, LTD.
    Inventor: Shinichi Zama