Patents by Inventor Shipra Gupta

Shipra Gupta has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • INTEGRATED SECONDARY VIRTUAL AGENTS
    Publication number: 20230244877
    Abstract: A chat message is received from a user to a primary virtual agent service. A secondary virtual agent service to handle the chat message is automatically evaluated and selected. The secondary virtual agent service is selected from a plurality of candidate secondary virtual agent services that includes at least one virtual agent service provided by a third-party entity external to an entity providing the primary virtual agent service. The chat message is transformed from a first format of the primary virtual agent service to a second format of the selected secondary virtual agent service. The chat message is forwarded in the second format to the selected secondary virtual agent service.
    Type: Application
    Filed: February 1, 2022
    Publication date: August 3, 2023
    Inventors: Gaurav Goyal, Shipra Gupta, Ashita Narayan, Kakarla V V D L Narayana
  • Primary chat bot service and secondary chat bot service integration
    Patent number: 11271877
    Abstract: A chat message from a user to a primary chat bot service is received. A secondary chat bot service is automatically evaluated and selected to handle the chat message, wherein the secondary chat bot service is selected from a plurality of candidate secondary chat bot services that includes at least one chat bot service provided by a third-party entity external to an entity providing the primary chat bot service. The chat message is forwarded to the selected secondary chat bot service.
    Type: Grant
    Filed: July 16, 2020
    Date of Patent: March 8, 2022
    Assignee: ServiceNow, Inc.
    Inventors: Gaurav Goyal, Yong Liang, Vivien Wai Mun Leong, Shipra Gupta, Kakarla V V D L Narayana
  • PRIMARY CHAT BOT SERVICE AND SECONDARY CHAT BOT SERVICE INTEGRATION
    Publication number: 20220021630
    Abstract: A chat message from a user to a primary chat bot service is received. A secondary chat bot service is automatically evaluated and selected to handle the chat message, wherein the secondary chat bot service is selected from a plurality of candidate secondary chat bot services that includes at least one chat bot service provided by a third-party entity external to an entity providing the primary chat bot service. The chat message is forwarded to the selected secondary chat bot service.
    Type: Application
    Filed: July 16, 2020
    Publication date: January 20, 2022
    Inventors: Gaurav Goyal, Yong Liang, Vivien Wai Mun Leong, Shipra Gupta, Kakarla V. V. D. L. Narayana
  • Open framework definition for speech application design
    Patent number: 8595013
    Abstract: A method, a system, and computer readable medium comprising instructions for an open framework for speech application design are provided. The method comprises defining at least one element of a speech application, creating a design for a first step in designing the speech application using a data presentation element, storing the design in a repository using a data repository element, generating a design for a second step in designing the speech application using a data generation element, and presenting the design for the second step using the data presentation element.
    Type: Grant
    Filed: February 8, 2008
    Date of Patent: November 26, 2013
    Assignee: West Corporation
    Inventors: Edgar J. Leon, Summer Limbo, Shipra Gupta, Catherine Rivier