Patents by Inventor Shirley Vigil

Shirley Vigil has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method, system and storage medium for utilizing training roadmaps in a call center
    Patent number: 7702532
    Abstract: Embodiments of the invention relate to a method, system, and storage medium for providing a disciplined approach to business management activities. The method includes developing an activity list of tasks and behaviors that relate to an identified opportunity, performing a time study of observable behaviors associated with the activity, and collecting data resulting from the time study and the performance of work activities. The method also includes identifying issues presented as a result of analyzing the data, generating and implementing a roadmap for resolving the issues, and training individuals affected by the roadmap in accordance with action items contained in the roadmap. The method further includes forecasting future resource requirements based upon reports generated as a result of collecting the data and identifying the issues.
    Type: Grant
    Filed: December 12, 2003
    Date of Patent: April 20, 2010
    Assignee: AT&T Intellectual Property, I, L.P.
    Inventor: Shirley Vigil
  • Method, system, and storage medium for providing a disciplined approach to business management activities
    Publication number: 20050131747
    Abstract: Embodiments of the invention relate to a method, system, and storage medium for providing a disciplined approach to business management activities. The method includes developing an activity list of tasks and behaviors that relate to an identified opportunity, performing a time study of observable behaviors associated with the activity, and collecting data resulting from the time study and the performance of work activities. The method also includes identifying issues presented as a result of analyzing the data, generating and implementing a roadmap for resolving the issues, and training individuals affected by the roadmap in accordance with action items contained in the roadmap. The method further includes forecasting future resource requirements based upon reports generated as a result of collecting the data and identifying the issues.
    Type: Application
    Filed: December 12, 2003
    Publication date: June 16, 2005
    Inventor: Shirley Vigil