Abstract: In one embodiment, a secure computer telephony integration (CTI) connection is established between a call analysis and/or screening device and a call control agent. The call analysis device sniffs secure media packets between the endpoints and receives CTI events from the call control agent via the secure CTI connection. The device correlates the CTI events with the secure media packets, enabling the device to decrypt the packets to perform voice quality troubleshooting or call screening in real-time.

Abstract: In one embodiment, a system includes a database that stores administrative information of an Internet protocol private branch exchange (IP-PBX). The administrative information correlates to a geographic configuration of endpoint devices connected via low bandwidth network links. A node is operable to access the database in order to retrieve and analyze the administrative information. Following the analysis, the node generates a test call pattern that is limited to test calls between the endpoint devices connected across the low bandwidth network links. The node is further operable to place the test calls of the test call pattern and acquire voice quality information therefrom. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract: In one embodiment, a secure computer telephony integration (CTI) connection is established between a call analysis and/or screening device and a call control agent. The call analysis device sniffs secure media packets between the endpoints and receives CTI events from the call control agent via the secure CTI connection. The device correlates the CTI events with the secure media packets, enabling the device to decrypt the packets to perform voice quality troubleshooting or call screening in real-time.