Abstract: Disclosed is a system for providing semantics based technical support to a user. A keyword extraction module extracts a set of keywords from a plurality of knowledge content and a plurality of bug content. A matrix generation module generates a keyword-content matrix comprising a similarity score computed for each keyword corresponding to each knowledge content. The matrix generation module further decomposes the keyword-content matrix into one or more sub-matrices. A vector coordinates identification module determines a first set of vector coordinates for each knowledge content of the plurality of knowledge content and a second set of vector coordinates for a bug-query received from a user in real-time. A similarity measure module computes a cosine similarity measure of the bug-query with each knowledge content to identify at least one knowledge content relevant to the bug-query. The knowledge identification module further provides the at least one knowledge content to the user.

Abstract: Disclosed is a system for providing semantics based technical support to a user. A keyword extraction module extracts a set of keywords from a plurality of knowledge content and a plurality of bug content. A matrix generation module generates a keyword-content matrix comprising a similarity score computed for each keyword corresponding to each knowledge content. The matrix generation module further decomposes the keyword-content matrix into one or more sub-matrices. A vector coordinates identification module determines a first set of vector coordinates for each knowledge content of the plurality of knowledge content and a second set of vector coordinates for a bug-query received from a user in real-time. A similarity measure module computes a cosine similarity measure of the bug-query with each knowledge content to identify at least one knowledge content relevant to the bug-query. The knowledge identification module further provides the at least one knowledge content to the user.

Abstract: A method and system for providing semantics based technical support. The embodiments herein relates to providing semantics based technical support, and more particularly to providing semantics based technical support based on available knowledge sources and similarity of technical support issues. Embodiments disclosed herein provide users with requisite information in real time while an issue is being reported.