Abstract: A method includes receiving, by an agent, a complaint of a network issue of a network customer, searching, by the agent, for details of the network customer in a system, finding user location details of the network customer in the system, and displaying, by a customer care web portal in the system, cell site information and coverage information based on the user location details of the network customer. The method further includes determining at least one of a cause of the network issue or a solution of the network issue based on the cell site information and coverage information, and providing details of at least one of the cause of the network issue or the solution of the network issue to the network customer.

Abstract: A system for monitoring network performance includes a non-transitory computer readable medium. The non-transitory computer readable medium is configured to store instructions thereon. The system further includes a processor connected to the non-transitory computer readable medium. The processor is configured to receive an inquiry from a user having access to a mobile device. The processor is configured to determine whether the system is able to access an application on the mobile device. The processor is configured to transmit a request to implement a performance test to the application in response to determining the system is able to access the application. The processor is configured to receive results of the performance test. The processor is configured to provide a recommendation for addressing the inquiry from the user based on the received results of the performance test.

Abstract: A system for monitoring network performance includes a non-transitory computer readable medium. The non-transitory computer readable medium is configured to store instructions thereon. The system further includes a processor connected to the non-transitory computer readable medium. The processor is configured to receive an inquiry from a user having access to a mobile device. The processor is configured to determine whether the system is able to access an application on the mobile device. The processor is configured to transmit a request to determine a location of the mobile device to the application in response to determining the system is able to access the application. The processor is configured to receive results of the location determination. The processor is configured to provide a recommendation for addressing the inquiry from the user based on the received results of the determined location.