Abstract: A processor of a monitoring device having a proxy function that relays communication between a device management service and a network device set, to the network device, a proxy setting by using access information to a proxy function of the monitoring device, if an event based on a failure of device registration with the device management service is received from the network device and the network device is a management target of the monitoring device; and transmit device registration instruction regarding the network device to the device management service to which the proxy setting has been set.

Abstract: A management client acquires, from a management server, information about a batch task corresponding to a batch task execution instruction received from the management server, divides a task of each stage defined in the batch task into subtasks for respective network devices as execution targets, on a basis of the information about the batch task, executes the subtasks in parallel in the network devices as execution targets, and notifies the management server of an execution result.

Abstract: A management system includes a plurality of network devices, a client communicating with the plurality of network devices, and a manager managing the client. The manager includes a management unit managing a destination list set including a plurality of destination lists including one or more destinations and a generation unit generating a task in which the destination list set and the network device to be distributed are set. The client includes a first determination unit that determines whether the network device to be distributed is able to manage the plurality of destination lists of the destination list set, based on the task generated by the manager and a second determination unit that determines whether the number of destinations included in the plurality of destination lists of the destination list set is within the number of destinations manageable by the network device to be distributed.

Abstract: A management client acquires, from a management server, information about a batch task corresponding to a batch task execution instruction received from the management server, divides a task of each stage defined in the batch task into subtasks for respective network devices as execution targets, on a basis of the information about the batch task, executes the subtasks in parallel in the network devices as execution targets, and notifies the management server of an execution result.

Abstract: A management system includes a web server configured to communicate with a plurality of external devices each stores management data of one or more network devices, and an application server configured to process management data stored in a storage system capable of storing data and management data transferred from the web server. In response to the reception of an acquisition request of connection information used for transmitting the management data from the external devices, the web server acquires information indicating a type of the external device based on the content of the acquisition request. The web server creates connection information including information indicating a storage destination of the management data determined by using the acquired information indicating a type of the external device. The web server transmits a response including the created connection information in response to the acquisition request.

Abstract: A management system includes a plurality of network devices, a client communicating with the plurality of network devices, and a manager managing the client. The manager includes a management unit managing a destination list set including a plurality of destination lists including one or more destinations and a generation unit generating a task in which the destination list set and the network device to be distributed are set. The client includes a first determination unit that determines whether the network device to be distributed is able to manage the plurality of destination lists of the destination list set, based on the task generated by the manager and a second determination unit that determines whether the number of destinations included in the plurality of destination lists of the destination list set is within the number of destinations manageable by the network device to be distributed.

Abstract: A server stores first verification information corresponding to a relay client, and transmits information for displaying a resetting screen of a password to be used for second authentication for using a second management screen provided by the relay client when authentication for using a first management screen provided by the server has succeeded. The relay client verifies validity of the first verification information included in information included in a request accepted from the information processing apparatus, and provides the resetting screen for changing the password to the information processing apparatus when the validity of the first verification information is verified.

Abstract: A monitoring apparatus is capable of communicating with an image forming apparatus which stores job logs. A first request is made for acquiring job logs from the image forming apparatus and, if a predetermined condition is satisfied, a second request is made for acquiring, one at a time from the image forming apparatus, the job logs which are acquisition targets of the first request. The second request is not made if the number of job logs acquired by the first request coincides with the number of job logs which are acquisition targets of the first request. The second request is made for acquiring the job logs one at a time which are acquisition targets of the first request if the number of job logs acquired by the first request is smaller than the number of job logs which are acquisition targets of the first request.

Abstract: A monitoring apparatus is capable of communicating with an image forming apparatus which stores job logs. A first request is made for acquiring job logs from the image forming apparatus and, if a predetermined condition is satisfied, a second request is made for acquiring, one at a time from the image forming apparatus, the job logs which are acquisition targets of the first request. The second request is not made if the number of job logs acquired by the first request coincides with the number of job logs which are acquisition targets of the first request. The second request is made for acquiring the job logs one at a time which are acquisition targets of the first request if the number of job logs acquired by the first request is smaller than the number of job logs which are acquisition targets of the first request.

Abstract: A server stores first verification information corresponding to a relay client, and transmits information for displaying a resetting screen of a password to be used for second authentication for using a second management screen provided by the relay client when authentication for using a first management screen provided by the server has succeeded. The relay client verifies validity of the first verification information included in information included in a request accepted from the information processing apparatus, and provides the resetting screen for changing the password to the information processing apparatus when the validity of the first verification information is verified.

Abstract: A management system including a network device provided in a customer environment, a monitoring apparatus, and a management server provided outside the customer environment is provided. When it is determined that an agreement has been obtained from a customer based on a customer status contained in status information acquired from the management server, the monitoring apparatus acquires setting information necessary for a monitoring operation from the management server to start the monitoring operation according to other content contained in the acquired status information. In one or more embodiments, the monitoring apparatus acquires the setting information only when it is determined that the agreement has been obtained from the customer.

Abstract: A management system includes a web server configured to communicate with a plurality of external devices each stores management data of one or more network devices, and an application server configured to process management data stored in a storage system capable of storing data and management data transferred from the web server. In response to the reception of an acquisition request of connection information used for transmitting the management data from the external devices, the web server acquires information indicating a type of the external device based on the content of the acquisition request. The web server creates connection information including information indicating a storage destination of the management data determined by using the acquired information indicating a type of the external device. The web server transmits a response including the created connection information in response to the acquisition request.

Abstract: In an image forming apparatus, when an instruction to supply power in a power-off state of the image forming apparatus is detected, control is performed such that the image forming apparatus is started by shifting from the power-off state to a standby state or is started by shifting from the power-off state to a sleep state based on transition setting information of a power supply state.

Abstract: In an image forming apparatus, when an instruction to supply power in a power-off state of the image forming apparatus is detected, control is performed such that the image forming apparatus is started by shifting from the power-off state to a standby state or is started by shifting from the power-off state to a sleep state based on transition setting information of a power supply state.

Abstract: A monitoring apparatus that acquires counter information from an image forming apparatus includes a transmission unit configured to transmit a snapshot generation job to the image forming apparatus, a reception unit configured to receive a completion notification indicating completion of the snapshot generation job, and an acquisition unit configured to acquire the snapshot indicating the counter information from the image forming apparatus in response to reception of the completion notification, wherein the snapshot generation job is managed with a queue for a job related to printing processing and is restricted from being canceled by general user authority.

Abstract: An information processing apparatus includes a first management unit configured to manage identification information of a plurality of image forming apparatuses as management targets and an order of processing on the image forming apparatuses while associating the identification information with the order, a request unit configured to request, according to the order, device information from an image forming apparatus having identification information corresponding to the order, a removing unit configured to remove, if a power state of the image forming apparatus is a power saving state when the request unit requests the device information from the image forming apparatus, the identification information of the image forming apparatus from a management target by the first management unit, and a second management unit configured to manage the removed identification information together with timing information for specifying timing for returning the removed identification information as the management target by t

Abstract: A management system including a network device provided in a customer environment, a monitoring apparatus, and a management server provided outside the customer environment is provided. When it is determined that an agreement has been obtained from a customer based on a customer status contained in status information acquired from the management server, the monitoring apparatus acquires setting information necessary for a monitoring operation from the management server to start the monitoring operation according to other content contained in the acquired status information. In one or more embodiments, the monitoring apparatus acquires the setting information only when it is determined that the agreement has been obtained from the customer.

Abstract: An information processing apparatus includes a first management unit configured to manage identification information of a plurality of image forming apparatuses as management targets and an order of processing on the image forming apparatuses while associating the identification information with the order, a request unit configured to request, according to the order, device information from an image forming apparatus having identification information corresponding to the order, a removing unit configured to remove, if a power state of the image forming apparatus is a power saving state when the request unit requests the device information from the image forming apparatus, the identification information of the image forming apparatus from a management target by the first management unit, and a second management unit configured to manage the removed identification information together with timing information for specifying timing for returning the removed identification information as the management target by t