Patents by Inventor SHRAWAN RAINA

SHRAWAN RAINA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • INTEGRATION SYSTEM BETWEEN A CUSTOMER RELATIONSHIP MANAGEMENT PLATFORM AND AN APPLICATION LIFECYCLE MANAGEMENT PLATFORM
    Publication number: 20190340216
    Abstract: Systems and methods for integrating communications between a customer relationship management (CRM) platform and an application lifecycle management (ALM) platform are disclosed. The system may retrieve CRM support records and data, reformat the CRM support records or updates into a format readable by the ALM platform, and store the reformatted CRM support record or updates in the ALM platform. The system may retrieve ALM development requests, discussions, and attachments; reformat the ALM development requests, discussions, or attachments into a format readable by the CRM platform; and store the reformatted ALM development requests, discussions, or attachments in the CRM platform.
    Type: Application
    Filed: May 3, 2018
    Publication date: November 7, 2019
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: APURVA DUTTA, SHRAWAN RAINA