Patents by Inventor Shreya THAKARE

Shreya THAKARE has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • GENERATING A CUSTOMER JOURNEY BASED ON REASONS FOR CUSTOMER INTERACTIONS AND TIMES BETWEEN CUSTOMER INTERACTIONS
    Publication number: 20230418831
    Abstract: A device may receive raw data and metadata associated with a customer, and may transform the raw data and the metadata into unified data. The device may process the unified data, with a first model, to generate journey record derived variables, customer record derived variables, clickstream derived variables, and analytical matrices, and may process the unified data, the journey record derived variables, the customer record derived variables, the clickstream derived variables, and the analytical matrices, with a second model, to generate a journey data store with journey derived signals. The device may process the unified data, the journey record derived variables, the customer record derived variables, the clickstream derived variables, the analytical matrices, and the journey data store, with a third model, to generate overall statistical data for the customer, and may perform one or more actions based on the overall statistical data.
    Type: Application
    Filed: June 24, 2022
    Publication date: December 28, 2023
    Inventors: Surya Raghavendra VADLAMANI, Arun VENKATESAN, Mohammad ZUHAIB, Shreya THAKARE, Brandon Nicholas BUTZ