Patents by Inventor Shreyans Dhankhar

Shreyans Dhankhar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • RESOLUTION OF CUSTOMER ISSUES
    Publication number: 20230059605
    Abstract: Aspects of resolution of customer issues are discussed. A customer issue may be presented to a human agent as a query. The human agent may provide an agent response for the query. Based on the agent response, a simulated customer message may be determined. Iteratively, agent responses may be received and simulated customer messages may be provided to resolve the query. A sequence of agent responses and simulated customer messages usable to resolve the query may be probabilistically determined based on the agent responses and the simulated customer messages.
    Type: Application
    Filed: February 7, 2020
    Publication date: February 23, 2023
    Applicant: Hewlett-Packard Development Company, L.P.
    Inventors: Shameed Sait M A, Shreyans Dhankhar, Yeswanth Siva Tej Gowd Kuruba, Niranjan Damera Venkata