Patents by Inventor Shuhung Lo

Shuhung Lo has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for selecting agent destinations and monitoring calls made to network customers
    Patent number: 6055307
    Abstract: A system of the present invention selects agent destinations and monitors calls made from a caller through an intelligent call processing network to a network customer. A plurality of home agents, such as part of a telemarketing system, are located at respective home premises and receive routed calls. A customer routing point responds to call queries transmitted from the intelligent call processing network and routes the call to the desired home agent. A management information server is connected in communication to the customer routing point for storing call routing and agent call-handling information. At least one agent manager is connected in communication to at least one of the home agents for monitoring the home agent and maintaining agent availability, routing configurations and statistical information concerning log-in and usage. Each agent manager is interconnected with the customer routing point for transmitting agent availability and routing configurations to the customer routing point.
    Type: Grant
    Filed: June 28, 1996
    Date of Patent: April 25, 2000
    Assignee: AT&T Corp.
    Inventors: Frank Behnke, Brenda Casselman, Mohammed Hussain, Shuhung Lo, Suhasini V. Sabnis, Kishor Shah, Gerald Michael Wert