Patents by Inventor Siddharth Gopalasundaram

Siddharth Gopalasundaram has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Updatable message channels/topics for customer service interaction
    Patent number: 10951553
    Abstract: A computer-implemented process for displaying one or more message channels may include arranging the one or more message channels for a user of a computing system to view. Each of the one or more message channels may include a message channel icon, a message channel name, a message, a timestamp of the message, and a badge number.
    Type: Grant
    Filed: November 15, 2018
    Date of Patent: March 16, 2021
    Inventors: Vignesh Girishankar, Siddharth Gopalasundaram, Hrishikesh Premkumar, Prasannan Narayanasamy, Govind Patel, Deepak Balasubramanyam
  • Updatable message channels/topics for customer service interaction
    Patent number: 10541948
    Abstract: A computer-implemented process for displaying one or more message channels may include arranging the one or more message channels for a user of a computing system to view. Each of the one or more message channels may include a message channel icon, a message channel name, a message, a timestamp of the message, and a badge number.
    Type: Grant
    Filed: May 12, 2017
    Date of Patent: January 21, 2020
    Assignee: Freshworks, Inc.
    Inventors: Vignesh Girishankar, Siddharth Gopalasundaram, Hrishikesh Premkumar, Prasannan Narayanasamy, Govind Patel, Deepak Balasubramanyam
  • UPDATABLE MESSAGE CHANNELS/TOPICS FOR CUSTOMER SERVICE INTERACTION
    Publication number: 20190089657
    Abstract: A computer-implemented process for displaying one or more message channels may include arranging the one or more message channels for a user of a computing system to view. Each of the one or more message channels may include a message channel icon, a message channel name, a message, a timestamp of the message, and a badge number.
    Type: Application
    Filed: November 15, 2018
    Publication date: March 21, 2019
    Inventors: Vignesh GIRISHANKAR, Siddharth GOPALASUNDARAM, Hrishikesh PREMKUMAR, Prasannan NARAYANASAMY, Govind PATEL, Deepak BALASUBRAMANYAM
  • UPDATABLE MESSAGE CHANNELS/TOPICS FOR CUSTOMER SERVICE INTERACTION
    Publication number: 20180219806
    Abstract: A computer-implemented process for displaying one or more message channels may include arranging the one or more message channels for a user of a computing system to view. Each of the one or more message channels may include a message channel icon, a message channel name, a message, a timestamp of the message, and a badge number.
    Type: Application
    Filed: May 12, 2017
    Publication date: August 2, 2018
    Inventors: Vignesh Girishankar, Siddharth Gopalasundaram, Hrishikesh Premkumar, Prasannan Narayanasamy, Govind Patel, Deepak Balasubramanyam