Abstract: A method and apparatus for providing a network based call processing manager are disclosed. For example, the method receives a call by a call processing manager deployed in a communication network, wherein the call is for a customer that subscribes to a network based call processing service. The method obtains one or more routing instructions for handling the call from an automatic call distribution system, wherein the automatic call distribution system is deployed external to the communication network. The method then forwards the one or more routing instructions to an application server that routes the call in accordance with the one or more routing instructions.

Abstract: A method and apparatus for enabling a network provider, in concert with IP technology and protocols, to provide the ability to offer a simple pre-answer or post-answer call redirection, such as call transfer, to customers with IP endpoints is disclosed. The present invention allows call transfers to be initiated from an IP endpoint but processed in the packet network, e.g., the VoIP network instead of being processed by the endpoint. When a redirecting party (RP) receives a call from a calling party (CP), the RP simply sends a VoIP signaling message to the network to initiate a call transfer to redirect the call from the CP to a TP instead and the network will complete the call transfer on behalf of the RP.

Abstract: Disclosed is a system and method for communicating with a Telecommunication Device for the Deaf (TDD). A TDD message is transmitted to a TDD device over the VoIP network. The TDD message may be in the form of Baudot tones. The system interprets a voice markup language document to accept TDD input as a form of user input. The system receives TDD input from the TDD device based on the TDD message.

Abstract: A method and apparatus for providing a network based call processing manager are disclosed. For example, the method receives a call by a call processing manager deployed in a communication network, wherein the call is for a customer that subscribes to a network based call processing service. The method obtains one or more routing instructions for handling the call from an automatic call distribution system, wherein the automatic call distribution system is deployed external to the communication network. The method then forwards the one or more routing instructions to an application server that routes the call in accordance with the one or more routing instructions.

Abstract: A method and apparatus for enabling a network provider, in concert with IP technology and protocols, to provide the ability to offer a simple pre-answer or post-answer call redirection, such as call transfer, to customers with IP endpoints is disclosed. The present invention allows call transfers to be initiated from an IP endpoint but processed in the packet network, e.g., the VoIP network instead of being processed by the endpoint. When a redirecting party (RP) receives a call from a calling party (CP), the RP simply sends a VoIP signaling message to the network to initiate a call transfer to redirect the call from the CP to a TP instead and the network will complete the call transfer on behalf of the RP.