Abstract: A method for processing an attempted payment made using a mobile device includes receiving information about the attempted payment, receiving data indicative of a behavior of a user of the mobile device at the time of the attempted payment, computing a likelihood that the attempted payment is fraudulent, based on a comparison of the behavior of the user to an historical behavior pattern of the user, and sending an instruction indicating how to proceed with the attempted payment, based on the likelihood.

Abstract: A data distribution system, method and a computer program product therefor. Computers provisioned with operations centers supporting individual locations share resources with organizations in multiple locations. Each operations center receives and evaluates local information for the supported location and selectively provides evaluated information for reuse by other locations. A data exchange agent in each operations center publishes information available from a supported location to a publication subscription unit. The operations center also subscribes to the publication subscription unit for information available from other locations. The publication subscription unit identifies matches between subscriptions and publications. A negotiation unit negotiates matched information transfers between operations centers.

Abstract: A data distribution system, method and a computer program product therefor. Computers provisioned with operations centers supporting individual locations share resources with organizations in multiple locations. Each operations center receives and evaluates local information for the supported location and selectively provides evaluated information for reuse by other locations. A data exchange agent in each operations center publishes information available from a supported location to a publication subscription unit. The operations center also subscribes to the publication subscription unit for information available from other locations. The publication subscription unit identifies matches between subscriptions and publications. A negotiation unit negotiates matched information transfers between operations centers.

Abstract: A method for provisioning IT resources includes receiving a signal from an e-book reading device indicating that a user of the e-book reading device is approaching a practical procedure section within an e-book being read by the user on the e-book reading device. The practical procedure section includes an exercise to be performed by the user pertaining to the subject matter of the e-book. What IT resources are needed for the user to perform the exercise are determined. The needed IT resources are provisioned such that the IT resources that the needed IT resources are available when the user is ready to perform the exercise.

Abstract: A method for provisioning IT resources includes receiving a signal from an e-book reading device indicating that a user of the e-book reading device is approaching a practical procedure section within an e-book being read by the user on the e-book reading device. The practical procedure section includes an exercise to be performed by the user pertaining to the subject matter of the e-book. What IT resources are needed for the user to perform the exercise are determined. The needed IT resources are provisioned such that the IT resources that the needed IT resources are available when the user is ready to perform the exercise.

Abstract: Resolving incidents occurring in managed infrastructure includes generating a first ticket indicating an occurrence of a first incident in the managed infrastructure, wherein the first ticket has been assigned to an analyst for resolution, generating a second ticket indicating an occurrence of a second incident in the managed infrastructure, wherein the second ticket has been assigned to an analyst for resolution, obtaining a component dependency graph that infers dependencies between a plurality of components of the managed infrastructure, and inferring a dependency graph from the component dependency graph, wherein the ticket dependency graph indicates a dependency between the first ticket and the second ticket.

Abstract: A method (and structure) for prioritization of incident reports includes receiving an incident report from one of a plurality of clients. For each client incident report, information is retrieved from a database concerning a business relevance of a client relationship with the client at a time period for resolving the received incident report. A prioritization of the received incident report is calculated, as executed by a processor on a computer, the prioritization including a parameter that quantifies a customer state. An incident report ticket is generated that includes aggregated key information of the received incident report and that includes an indication of the calculated prioritization. The incident report ticket is provided as an output intended for a problem resolver to address the received incident report.

Abstract: A method for resolving incidents occurring in managed infrastructure includes generating a first ticket indicating an occurrence of a first incident in the managed infrastructure, wherein the first ticket has been assigned to an analyst for resolution, generating a second ticket indicating an occurrence of a second incident in the managed infrastructure, wherein the second ticket has been assigned to an analyst for resolution, obtaining a component dependency graph that infers dependencies between a plurality of components of the managed infrastructure, and inferring a dependency graph from the component dependency graph, wherein the ticket dependency graph indicates a dependency between the first ticket and the second ticket.

Abstract: A method for resolving a query received by a support team comprising a plurality of members includes inferring current activities in which the plurality of members are involved and forwarding the query to a subset of the plurality of members based on how assignment of the query is expected to affect the current activities of the subset of the plurality of members.

Abstract: Resolving a query received by a support team comprising a plurality of members includes inferring current activities in which the plurality of members are involved and forwarding the query to a subset of the plurality of members based on how assignment of the query is expected to affect the current activities of the subset of the plurality of members.

Abstract: A data distribution system, method and a computer program product therefor. Computers provisioned with operations centers supporting individual locations share resources with organizations in multiple locations. Each operations center receives and evaluates local information for the supported location and selectively provides evaluated information for reuse by other locations. A data exchange agent in each operations center publishes information available from a supported location to a publication subscription unit. The operations center also subscribes to the publication subscription unit for information available from other locations. The publication subscription unit identifies matches between subscriptions and publications. A negotiation unit negotiates matched information transfers between operations centers.

Abstract: A system that prioritizes information, the system includes an input that receives at least one of report information of an event, the report information including geographical identifying information of a reporting entity, and vote information associated with the report information, a memory device that stores instructions, and a processor that executes the instructions stored in the memory device to prioritize the event according to the report information and the vote information.

Abstract: A method of prioritizing information, the method includes receiving report information of an event, the report information including geographical identifying information of a reporting entity, one of receiving or determining vote information in response to the report information, and prioritizing the event according to the report information and the vote information, as performed by a processor in a computer system.

Abstract: An incident response system, method of responding to exigent incidents and a computer program product therefor. Local devices associated with a locale department are connected to network. An operations center on one or more networked computers, e.g., cloud computers, plans and administer locale day-to-day operations. The operations center may also plan and administer emergency operations for the locale. Locale departments have response agents associated mobile devices. The operations center assigns each mobile device with a role for responding to incidents and provides each with a likelihood table. When deployed each mobile device connects to the network individually or through other mobile devices, e.g., in an ad hoc, peer-to-peer network.