Abstract: The present disclosure relates to a system and method to extract information from unstructured image documents. The extraction technique is content-driven and not dependent on the layout of a particular image document type. The disclosed method breaks down an image document into smaller images using the text cluster detection algorithm. The smaller images are converted into text samples using optical character recognition (OCR). Each of the text samples is fed to a trained machine learning model. The model classifies each text sample into one of a plurality of pre-determined field types. The desired value extraction problem may be converted into a question-answering problem using a pre-trained model. A fixed question is formed on the basis of the classified field type. The output of the question-answering model may be passed through a rule-based post-processing step to obtain the final answer.

Abstract: The present disclosure relates to a system and method to extract information from unstructured image documents. The extraction technique is content-driven and not dependent on the layout of a particular image document type. The disclosed method breaks down an image document into smaller images using the text cluster detection algorithm. The smaller images are converted into text samples using optical character recognition (OCR). Each of the text samples is fed to a trained machine learning model. The model classifies each text sample into one of a plurality of pre-determined field types. The desired value extraction problem may be converted into a question-answering problem using a pre-trained model. A fixed question is formed on the basis of the classified field type. The output of the question-answering model may be passed through a rule-based post-processing step to obtain the final answer.

Abstract: A User Engagement System (UES) has mechanism to allow a provider of a product or service to sign up with basic identity information along with any service description resulting in an instant URL as a means for outside parties to contact this provider and engage in multi-modal interactions involving voice, video, chat and media sharing. A single user or a group of users can sign up with this system and provide optionally some contact information such as phone numbers. An URL is instantly generated that can be advertised as hyperlinks to the outside environment such as on a website, email or any other means. This URL can be advertised by the system in various online marketplaces or social networks of the provider as well as on the web to be identified by search engines.

Abstract: A micro-engagement platform system and method for creating and launching micro-engagements is disclosed. The platform enables creation of a set of one or more micro-engagements, which are short snippets of information exchanged as part of an overall goal of customer engagement; couples micro-engagements to intended customers on their mobile device via messaging; collects responses that a customer sends immediately or at a later point in time; initiates the next micro-engagement in the sequence after getting a response from the customer to the previous micro-engagement as part of the overall goal. The platform chooses from one of a plurality of modes of delivery for that snippet of information; modes can be SMS, mobile browser or ore or more mobile apps.

Abstract: A micro-engagement platform system and method for creating and launching micro-engagements is disclosed. The platform enables creation of a set of one or more micro-engagements, which are short snippets of information exchanged as part of an overall goal of customer engagement; couples micro-engagements to intended customers on their mobile device via messaging; collects responses that a customer sends immediately or at a later point in time; initiates the next micro-engagement in the sequence after getting a response from the customer to the previous micro-engagement as part of the overall goal. The platform chooses from one of a plurality of modes of delivery for that snippet of information; modes can be SMS, mobile browser or ore or more mobile apps.

Abstract: The present disclosure relates to a system and method to extract information from unstructured image documents. The extraction technique is content-driven and not dependent on the layout of a particular image document type. The disclosed method breaks down an image document into smaller images using the text cluster detection algorithm. The smaller images are converted into text samples using optical character recognition (OCR). Each of the text samples is fed to a trained machine learning model. The model classifies each text sample into one of a plurality of pre-determined field types. The desired value extraction problem may be converted into a question-answering problem using a pre-trained model. A fixed question is formed on the basis of the classified field type. The output of the question-answering model may be passed through a rule-based post-processing step to obtain the final answer.

Abstract: Methods and systems for automatically assessing proximity of an enterprise's brand to a customer are disclosed. A processing device obtains a first sub-score indicative of a degree of completion of a task that involves the enterprise providing a service to the customer, a second sub-score indicative of a level of user engagement between the enterprise and the customer, and a third sub-score indicative of efficiency of the task that involves the enterprise providing the service to the customer. The processing device then combines the first sub-score, the second sub-score and the third sub-score to determine a composite brand proximity score (BPS) indicative of the proximity of the enterprise's brand to the customer.

Abstract: The present disclosure relates to systems and methods to extract customized keywords and their corresponding values occurring in a given natural language text. The desired keyword or keywords may occur in different forms, synonyms, abbreviations, and spellings. The disclosed automatic extraction method captures the meaning and context of the desired keywords by transforming the extraction problem into a question answering problem together with capturing the context to narrow down the answer to a unique value for a given keyword. A trained model on an existing corpus of text is used to get a value as an answer to the question phrased using the keyword. When the answer is ambiguous, a context model that uses conditional random field (CRF) is used to provide a most likely value.

Abstract: A User Engagement System (UES) has mechanism to allow a provider of a product or service to sign up with basic identity information along with any service description resulting in an instant URL as a means for outside parties to contact this provider and engage in multi-modal interactions involving voice, video, chat and media sharing. A single user or a group of users can sign up with this system and provide optionally some contact information such as phone numbers. An URL is instantly generated that can be advertised as hyperlinks to the outside environment such as on a website, email or any other means. This URL can be advertised by the system in various online marketplaces or social networks of the provider as well as on the web to be identified by search engines.

Abstract: A system has mechanism to allow a provider of a product or service to sign up with basic identity information along with any service description resulting in an instant URL as a means for outside parties to contact this provider and engage in multi-modal interactions involving voice, video, chat and media sharing. A single user or a group of users can sign up with this system and provide optionally some contact information such as phone numbers. An URL is instantly generated that can be advertised as hyperlinks to the outside environment such as on a website, email or any other means. This URL can be advertised by the proposed system in various online marketplaces or social networks of the provider as well as on the web to be identified by search engines.

Abstract: A system with mechanisms that allow for creating, storing and resuming a session without being bound by time. In a system that allows for communication between parties when one of the parties has an account with the system whereas one or more others who are trying to reach this party do not, creating a session and allowing for the same users to come back to resume the session is enabled. Resuming the session by any of the associated parties to the session is supported, this session can be operated through various applications such as voice, video and chat, and be accessed in various networks such as the internet or the telephone network, as well as across devices such as web browsers, smart device apps, and mobile phones with SMs capability. The system supports porting and reusability of the session across networks, applications and devices.

Abstract: A system with mechanisms that allow for creating, storing and resuming a session without being bound by time. In a system that allows for communication between parties when one of the parties has an account with the system whereas one or more others who are trying to reach this party do not, creating a session and allowing for the same users to come back to resume the session is enabled. Resuming the session by any of the associated parties to the session is supported, this session can be operated through various applications such as voice, video and chat, and be accessed in various networks such as the internet or the telephone network, as well as across devices such as web browsers, smart device apps, and mobile phones with SMs capability. The system supports porting and reusability of the session across networks, applications and devices.

Abstract: A System with mechanisms that allows for creating, storing and resuming a session without being bound by time is proposed here. In a system that allows for communication between parties when one side of the party has an account with the system whereas others who are trying to reach this party do not, creating a session and allowing for the same users to come back to resume the session is proposed. Resuming the Session by any of the associated users to the session is supported. This session can be operated through various applications such as voice, video and chat and be accessed in various networks such as the internet and telephone network as well as across devices such as web browser, smart device apps and mobile phones with SMS capability. The system proposed supports porting and reusability of the session across networks, applications and devices.

Abstract: A micro-engagement platform system and method for creating and launching micro-engagements is disclosed. The platform enables creation of a set of one or more micro-engagements, which are short snippets of information exchanged as part of an overall goal of customer engagement; couples micro-engagements to intended customers on their mobile device via messaging; collects responses that a customer sends immediately or at a later point in time; initiates the next micro-engagement in the sequence after getting a response from the customer to the previous micro-engagement as part of the overall goal. The platform chooses from one of a plurality of modes of delivery for that snippet of information; modes can be SMS, mobile browser or ore or more mobile apps.

Abstract: A System with mechanisms is provided that allows anyone or any entity to signup with basic identity information along with any service description resulting in an instant HTTP URL as a means for outside parties to contact this provider of the service and engage in multi-modal interactions involving voice, video, chat and media sharing. A single user or a group of users can signup with this system and provide optionally some contact information such as phone numbers. A HTTP URL is instantly generated that can be advertised as hyperlinks directly by the users to the outside environment such as on a website, email or any other means. The providers, who have signed-up for the service, can also remain signed-in into the system so as to engage with users wishing to contact them via the published URL.

Abstract: A System with mechanisms that allows for creating, storing and resuming a session without being bound by time is proposed here. In a system that allows for communication between parties when one side of the party has an account with the system whereas others who are trying to reach this party do not, creating a session and allowing for the same users to come back to resume the session is proposed. Resuming the Session by any of the associated users to the session is supported. This session can be operated through various applications such as voice, video and chat and be accessed in various networks such as the interne and telephone network as well as across devices such as web browser, smart device apps and mobile phones with SMS capability. The system proposed supports porting and reusability of the session across networks, applications and devices.