Patents by Inventor Simon Price

Simon Price has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus for technical and customer support for industrial cleaning devices
    Patent number: 10380913
    Abstract: The present invention provides methods, systems, computer program products, and apparatuses for providing technical and/or customer support for one or more industrial cleaning devices. Various embodiments provide technical and/or customer support options for training users about one or more industrial cleaning devices and/or how to perform basic and/or regular maintenance tasks, assisting a user in troubleshooting an industrial cleaning device, accessing live customer support, and/or the like. In another example, various embodiments may capture image and/or video data associated with one or more steps a user has performed and provide at least a portion of the captured image and/or video data to customer support personnel for additional troubleshooting and/or instructional assistance.
    Type: Grant
    Filed: October 5, 2015
    Date of Patent: August 13, 2019
    Assignee: Diversey, Inc.
    Inventors: Marc Robitzkat, Simon Price
  • METHODS AND APPARATUS FOR TECHNICAL AND CUSTOMER SUPPORT FOR INDUSTRIAL CLEANING DEVICES
    Publication number: 20170301261
    Abstract: The present invention provides methods, systems, computer program products, and apparatuses for providing technical and/or customer support for one or more industrial cleaning devices. Various embodiments provide technical and/or customer support options for training users about one or more industrial cleaning devices and/or how to perform basic and/or regular maintenance tasks, assisting a user in troubleshooting an industrial cleaning device, accessing live customer support, and/or the like. In another example, various embodiments may capture image and/or video data associated with one or more steps a user has performed and provide at least a portion of the captured image and/or video data to customer support personnel for additional troubleshooting and/or instructional assistance.
    Type: Application
    Filed: October 5, 2015
    Publication date: October 19, 2017
    Inventors: Marc Robitzkat, Simon Price