Abstract: A system for generating a response to a customer query includes a computing device configured to obtain a first dataset, including a plurality of first phrase-intent pairs associated with a first domain. Each first phrase-intent pair includes a first phrase and a corresponding first intent. The computing device is configured to retrieve a set of configuration rules to configure a plurality of environments. The computing device is also configured to configure a first environment using the first dataset and the set of configuration rules to determine a result user intent based on a requested query associated with the first domain. The first environment embeds the plurality of first phrase-intent pairs in a vector space based on the set of configuration rules. The computing device is configured to perform operations based on the first environment.

Abstract: A method implemented via execution of computing instructions configured to run at one or more processors and stored at one or more non-transitory computer-readable media. The method can include generating training data for an intent classification machine learning model by: (a) determining, via a text-to-text machine learning model, one or more respective paraphrases for each sample phrase of training phrases; (b) generating, via a label generating machine learning model, labeled data based on unlabeled live logs by: (i) determining live-log samples from the unlabeled live logs based at least in part on: a respective timestamp of each live log of the unlabeled live logs, or random sampling; and (ii) generating, via the label generating machine learning model, the labeled data based on the live-log samples and one or more labeling functions; and (c) adding the one or more respective paraphrases for the each sample phrase of the training phrases and the labeled data to the training data.

Abstract: A system for generating a response to a customer query includes a computing device configured to obtain a first dataset, including a plurality of first phrase-intent pairs associated with a first domain. Each first phrase-intent pair includes a first phrase and a corresponding first intent. The computing device is configured to retrieve a set of configuration rules to configure a plurality of environments. The computing device is also configured to configure a first environment using the first dataset and the set of configuration rules to determine a result user intent based on a requested query associated with the first domain. The first environment embeds the plurality of first phrase-intent pairs in a vector space based on the set of configuration rules. The computing device is configured to perform operations based on the first environment.