Abstract: Techniques described herein relate to a method for managing financial service requests. The method includes obtaining, by a prediction manager, a financial service request (FSR) from a client; obtaining historical information associated with the FSR; generating prediction model inputs using the FSR and the historical information; identifying FSR agent comments associated with the FSR; generating a request vector using the FSR agent comments; generating an FSR authenticity index using the request vector and the prediction model inputs; applying a first machine learning model to the FSR authenticity index and the prediction model inputs to generate a first prediction; providing the first prediction to a first approver; and obtaining first approver comments from the first approver.