Patents by Inventor Sivaram Thangam Varghese

Sivaram Thangam Varghese has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for categorization of social media conversation for response management
    Patent number: 9824321
    Abstract: A computer implemented method for customer response management the method comprising the step of collecting information from social networking sites wherein the information is at least a post or comment for at least a brand or product; identifying customer among pluralities of authors of the information on the social networking sites; categorizing the information into at least a complaint, lead, service request, information request or feedback; analyzing the categorized information; prioritizing the analyzed information; and routing the prioritized information to at least a concerned personnel or a work flow of the Customer Relationship Management (CRM) system for response. The method further comprising identifying the influence of the customer wherein the influence is at least a global influence or local influence. The identification of customer is done by fetching information from at least the Customer Relationship Management (CRM) system or social profile aggregator service.
    Type: Grant
    Filed: September 18, 2014
    Date of Patent: November 21, 2017
    Assignee: Infosys Limited
    Inventors: Balaji Raghunathan, Sivaram Thangam Varghese, Prasanna Nagesh Teli
  • SYSTEM AND METHOD FOR CATEGORIZATION OF SOCIAL MEDIA CONVERSATION FOR RESPONSE MANAGEMENT
    Publication number: 20150088593
    Abstract: A computer implemented method for customer response management the method comprising the step of collecting information from social networking sites wherein the information is at least a post or comment for at least a brand or product; identifying customer among pluralities of authors of the information on the social networking sites; categorizing the information into at least a complaint, lead, service request, information request or feedback; analyzing the categorized information; prioritizing the analyzed information; and routing the prioritized information to at least a concerned personnel or a work flow of the Customer Relationship Management (CRM) system for response. The method further comprising identifying the influence of the customer wherein the influence is at least a global influence or local influence. The identification of customer is done by fetching information from at least the Customer Relationship Management (CRM) system or social profile aggregator service.
    Type: Application
    Filed: September 18, 2014
    Publication date: March 26, 2015
    Applicant: Infosys Limited
    Inventors: Balaji Raghunathan, Sivaram Thangam Varghese, Prasanna Nagesh Teli