Abstract: In an embodiment, the disclosed technologies include determining a digital identifier, computing, using aggregate digital event data obtained from at least one computing device, digital feature data relating to the digital identifier, inputting the digital feature data relating to the digital identifier into a digital model that has machine-learned correlations between digital feature data and digital propensity prediction values, receiving, from the digital model, a predicted propensity value associated with the digital identifier, determining a propensity score based on the predicted propensity value, causing a digital content item to be displayed on a user interface of a network-based software application associated with the digital identifier if the propensity score satisfies a propensity criterion.

Abstract: In an embodiment, the disclosed technologies include determining a digital identifier, computing, using aggregate digital event data obtained from at least one computing device, digital feature data relating to the digital identifier, inputting the digital feature data relating to the digital identifier into a digital model that has machine-learned correlations between digital feature data and digital propensity prediction values, receiving, from the digital model, a predicted propensity value associated with the digital identifier, determining a propensity score based on the predicted propensity value, causing a digital content item to be displayed on a user interface of a network-based software application associated with the digital identifier if the propensity score satisfies a propensity criterion.

Abstract: Methods and systems for recommending a product to a customer based on the customer's responses to a prioritized list of questions. A list of questions to ask the customer is created based on stored customer identifiers. The list of questions is priorities based on a pre-existing propensity score associated with the customer, and the agent asks the ranked questions. Based on the response of the customer, the propensity score and/or the list of questions is updated, and the agent is presented with a recommended product to suggest to the customer.