Abstract: A computing platform may detect a live interaction between an agent and a customer. The computing platform may input information of the live interaction into a first machine learning model and a second machine learning model to produce a first solution deviation score and a first emotional deviation score, respectively. The computing platform may compare the first solution deviation score to a solution deviation threshold and the first emotional deviation score to an emotional deviation threshold. Based on detecting that one or more of the solution deviation threshold or the emotional deviation threshold are met or exceeded, the computing platform may initiate one or more corrective actions. The computing platform may update, based on the first solution deviation score and the first emotional deviation score, the first machine learning model and the second machine learning model.

Abstract: Systems and methods for social-based management of content are provided. Information regarding a plurality of users may be stored. The stored information for each user may include include a library of content titles available to the user and one or more other users identified as social contacts. A library of content available to a social contact may include at least one content title in common with the library available to the user. Activity of each social contact may be tracked in relation to the respective library available to the social contact. The library of content titles available to the user may then be filtered based on the tracked activity of the social contacts. A customized display may be generated to include content titles selected from the library available to the user based on the filter results.

Abstract: A user interface for live streaming game play including user controls enables users to play a video game by providing input with a device and see the provided input on the screen which enables users to analyze the input provided including reviewing strategy analytics. Users are also able to retrieve/share the input/analytics from/to other users.