Abstract: A method and a system for efficient callback functionality can utilize signal coverage data. For example, a computer-implemented method can be configured to allow an emergency call taker to perform successful callbacks in case of abandoned emergency calls due to signal coverage and/or antenna overload issues in a location.

Abstract: A method, a system, and a server for reducing noise in a workspace are disclosed. The workspace may have a plurality of terminals connected to a server via a communication network. The method may include detecting a noise level, which is above a predetermined threshold value, in or adjacent to at least one of the terminals. The noise level in or adjacent to a terminal may be detected by monitoring noise emitted from or in the vicinity of that terminal by a microphone associated with that terminal. The method may also include identifying the terminal at which the noise level exceeds the predetermined threshold. Further, the method may include initiating a measure for reducing the noise level.

Abstract: The present invention relates to a method for reducing noise in a workspace comprising a plurality of terminals (4) connected to a server (6) via a communication network (8), the method comprising the steps of detecting a noise level present at at least one of the plurality of terminals (4), which is above a predetermined threshold value; identifying the at least one terminal (4) at which the noise level above the predetermined threshold has been detected; and initiating a measure for reducing the noise level, wherein detecting the noise level is achieved through monitoring noise emitted from or in the vicinity of the respective terminals (4) of the plurality of terminals, by recording means (10) assigned to the respective terminals (4) of the plurality of terminals. The present invention further relates to a system for carrying out the method as well as to a server.

Abstract: A method for optimizing an abandoned call notification can be configured to address the misrouting of an emergency call which eventually gets abandoned by the caller, through managing the indication of an abandoned call between various network elements, e.g. Emergency Service Internet Protocol network (ESInet) elements. The abandoned call notification can appear in the correct Public Safety Answering Point (PSAP) without any manual action involved in some embodiments. In addition, embodiments can also address calls which are routed in different jurisdictions due to failures in the original intended routing targets.

Abstract: A method and a system for efficient callback functionality can utilize signal coverage data. For example, a computer-implemented method can be configured to allow an emergency call taker to perform successful callbacks in case of abandoned emergency calls due to signal coverage and/or antenna overload issues in a location.

Abstract: A computer-implemented method of processing an emergency call reported to a Public Safety Answering Point (PSAP) by a user of a first communication device can include an Emergency Service Routing Proxy (ESRP) performing a search operation to track location data of the first communication device in response to receiving an emergency callback request from the PSAP that has received an emergency call from a first communication device. The callback request can be forwarded to a most appropriate gateway of a carrier according to the first communication device's location data. An SIP INVITE request comprising a new header including a request for forking SMS for initiating, at the carrier a procedure for retrieving mobile network addresses of communication devices that are co-located to the first communication device can be sent in response to the callback request not being answered by the first communication device.

Abstract: A method of processing an emergency incident reported to a PSAP by a plurality of callers can include checking, at the PSAP, if video calls have been received from the same specified location within a predetermined time period, and if it is determined that there are such further video calls, feeding at least a part of the video call and the further video calls to a ML classifier unit. The ML Classifier unit can identify if there are similarities between the video call and the further video calls. If there exists similarity between the video call and at least one further video call, a determination about which one of the video calls t uses less resources (e.g. less bandwidth). That video call can then be utilized and other similar calls can be adjusted to reduce the bandwidth further (e.g. converted to audio calls, etc.).

Abstract: A computer-implemented method of optimizing bandwidth in a public safety answering point (PSAP) environment ca n include retrieving content related to emergency incidents from a Social Media (SM) server, feeding the content to a Stream Processing Module having a Machine Learning engine for determining a similarity level between the emergency call and any of the emergency incidents retrieved from the SM server. If the similarity level exceeds a predetermined threshold value, then option for downgrading the emergency call to a call comprising only audio data can be provided. If this downgrade option is selected, the RTP stream of the emergency call can be downgraded to an audio call without any video.

Abstract: A method of processing an emergency incident reported to a Public Safety Answering Point (PSAP) by a user of a mobile communication device can include receiving an emergency call, determining the geolocation of the mobile communication device that made the emergency call; triggering an SMS-CB so SMS messages are sent to mobile communication devices located within a predetermined area around the determined geolocation of the device that made the emergency call, and receiving a plurality CB-SMS response messages that include objects related to the emergency incident. An object comparison on objects extracted from the responses can be performed to determine a similarity of the objects with respect to each other. It can also be verified whether the similar objects have been received from co-located mobile communication devices.

Abstract: A method for optimizing an abandoned call notification can be configured to address the misrouting of an emergency call which eventually gets abandoned by the caller, through managing the indication of an abandoned call between various network elements, e.g. Emergency Service Internet Protocol network (ESInet) elements. The abandoned call notification can appear in the correct Public Safety Answering Point (PSAP) without any manual action involved in some embodiments. In addition, embodiments can also address calls which are routed in different jurisdictions due to failures in the original intended routing targets.

Abstract: A computer-implemented method of optimizing bandwidth in a public safety answering point (PSAP) environment ca n include retrieving content related to emergency incidents from a Social Media (SM) server, feeding the content to a Stream Processing Module having a Machine Learning engine for determining a similarity level between the emergency call and any of the emergency incidents retrieved from the SM server. If the similarity level exceeds a predetermined threshold value, then option for downgrading the emergency call to a call comprising only audio data can be provided. If this downgrade option is selected, the RTP stream of the emergency call can be downgraded to an audio call without any video.

Abstract: A method of processing an emergency incident reported to a Public Safety Answering Point (PSAP) by a user of a mobile communication device can include receiving an emergency call, determining the geolocation of the mobile communication device that made the emergency call; triggering an SMS-CB so SMS messages are sent to mobile communication devices located within a predetermined area around the determined geolocation of the device that made the emergency call, and receiving a plurality CB-SMS response messages that include objects related to the emergency incident. An object comparison on objects extracted from the responses can be performed to determine a similarity of the objects with respect to each other. It can also be verified whether the similar objects have been received from co-located mobile communication devices.

Abstract: A method of processing an emergency incident reported to a PSAP by a plurality of callers can include checking, at the PSAP, if video calls have been received from the same specified location within a predetermined time period, and if it is determined that there are such further video calls, feeding at least a part of the video call and the further video calls to a ML classifier unit. The ML Classifier unit can identify if there are similarities between the video call and the further video calls. If there exists similarity between the video call and at least one further video call, a determination about which one of the video calls t uses less resources (e.g. less bandwidth). That video call can then be utilized and other similar calls can be adjusted to reduce the bandwidth further (e.g. converted to audio calls, etc.).

Abstract: A computer-implemented method of processing an emergency call reported to a Public Safety Answering Point (PSAP) by a user of a first communication device can include an Emergency Service Routing Proxy (ESRP) performing a search operation to track location data of the first communication device in response to receiving an emergency callback request from the PSAP that has received an emergency call from a first communication device. The callback request can be forwarded to a most appropriate gateway of a carrier according to the first communication device's location data. An SIP INVITE request comprising a new header including a request for forking SMS for initiating, at the carrier a procedure for retrieving mobile network addresses of communication devices that are co-located to the first communication device can be sent in response to the callback request not being answered by the first communication device.

Abstract: A method, a system, and a server for reducing noise in a workspace are disclosed. The workspace may have a plurality of terminals connected to a server via a communication network. The method may include detecting a noise level, which is above a predetermined threshold value, in or adjacent to at least one of the terminals. The noise level in or adjacent to a terminal may be detected by monitoring noise emitted from or in the vicinity of that terminal by a microphone associated with that terminal. The method may also include identifying the terminal at which the noise level exceeds the predetermined threshold. Further, the method may include initiating a measure for reducing the noise level.