Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include navigating the AV to a drop-off location associated with a user in the AV, receiving sensor data from sensors associated with the AV, determining, based on the sensor data, an orientation of the user in the AV and a location of the AV relative to a final destination of the user, generating a recommendation for how to exit the AV at the drop-off location based on the orientation of the user in the AV and the location of the AV relative to the final destination of the user, and providing the recommendation via a display, a speaker, a light-emitting device, and/or a client device, the recommendation including a visual indication of an exit direction or an AV door to use to exit the AV, audio instructions for exiting the AV, and/or visual exit instructions.

Abstract: There is disclosed an autonomous vehicle (AV), including an AV chassis comprising a drive system and a cabin comprising a plurality of cabin controls; an AV controller, including a processor circuit and a memory, wherein the memory includes instructions to instruct the processor circuit to operate the drive system in a fully autonomous configuration; actuators to electronically operate the cabin controls; a communication circuit with wireless communication capability; and instructions encoded within the memory to further instruct the processor circuit to: receive a remote cabin control command; and in response to the remote cabin control command, operate a cabin control.

Abstract: There is disclosed herein a method of providing customer service, including receiving a customer service request from an autonomous vehicle (AV), the customer service request comprising sensor data collected by the AV; selecting a standard operating procedure (SOP) for responding to the customer service request, the SOP selected from a data store comprising a plurality of SOPs, wherein selecting the SOP is based at least in part on the sensor data from the AV, and wherein the SOP includes a human-usable resolution script; and handling the customer service request, including displaying the human-usable resolution script to a human customer service agent to assist the human customer service agent in handling the customer service request.

Abstract: There is disclosed herein a method of providing customer service, including receiving a customer service request from an autonomous vehicle (AV), the customer service request comprising sensor data collected by the AV; selecting a standard operating procedure (SOP) for responding to the customer service request, the SOP selected from a data store comprising a plurality of SOPs, wherein selecting the SOP is based at least in part on the sensor data from the AV, and wherein the SOP includes a human-usable resolution script; and handling the customer service request, including displaying the human-usable resolution script to a human customer service agent to assist the human customer service agent in handling the customer service request.

Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include navigating the AV to a drop-off location associated with a user in the AV, receiving sensor data from sensors associated with the AV, determining, based on the sensor data, an orientation of the user in the AV and a location of the AV relative to a final destination of the user, generating a recommendation for how to exit the AV at the drop-off location based on the orientation of the user in the AV and the location of the AV relative to the final destination of the user, and providing the recommendation via a display, a speaker, a light-emitting device, and/or a client device, the recommendation including a visual indication of an exit direction or an AV door to use to exit the AV, audio instructions for exiting the AV, and/or visual exit instructions.

Abstract: An autonomous vehicle having observational sensors and a computing system. The computing system may have a processor and memory having computer-executable instructions that may cause the processor to determine, based upon a profile of a user, an average amount of time it takes the user to enter or exit the autonomous vehicle. The processor may then cause the observational sensors to detect and observe obstacles around the locations. The processor may also determined, based upon detected objects around the autonomous vehicle and the average amount of time it takes the user to enter or exit the autonomous vehicle, a location to stop to allow the user to enter or exit the autonomous vehicle.

Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include navigating the AV to a drop-off location associated with a user in the AV, receiving sensor data from sensors associated with the AV, determining, based on the sensor data, an orientation of the user in the AV and a location of the AV relative to a final destination of the user, generating a recommendation for how to exit the AV at the drop-off location based on the orientation of the user in the AV and the location of the AV relative to the final destination of the user, and providing the recommendation via a display, a speaker, a light-emitting device, and/or a client device, the recommendation including a visual indication of an exit direction or an AV door to use to exit the AV, audio instructions for exiting the AV, and/or visual exit instructions.

Abstract: An autonomous vehicle having observational sensors and a computing system. The computing system may have a processor and memory having computer-executable instructions that may cause the processor to determine, based upon a profile of a user, an average amount of time it takes the user to enter or exit the autonomous vehicle. The processor may then cause the observational sensors to detect and observe obstacles around the locations. The processor may also determined, based upon detected objects around the autonomous vehicle and the average amount of time it takes the user to enter or exit the autonomous vehicle, a location to stop to allow the user to enter or exit the autonomous vehicle.

Abstract: A system having a computing system having at least one processor and at least one memory. The memory may have instructions thereon that cause the at least one processor to receive from a vehicle, data recorded by a sensor of the vehicle regarding attributes associated with an unknown passenger who has engaged in at least a portion of a trip with the vehicle and match the recorded attributes of the unknown passenger to a profile of a known passenger profile in a database of passenger profiles.

Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include receiving, by an autonomous vehicle (AV), a ride service request from a user, the ride service request specifying a pick-up location, a pick-up time, and a destination of a trip associated with the ride service request; navigating the AV to the pick-up location; providing the user a recommendation for where to sit within the AV, the recommendation being based on at least one of the destination of the trip, a drop-off location associated with the trip, environment conditions associated with the drop-off location, and an estimated egress location; receiving sensor data from one or more sensors associated with the AV; determining, based on the sensor data and the drop-off location, a pull-over location for dropping off the user; and navigating the AV to the pull-over location.

Abstract: A non-transitory computer readable medium comprising instructions that when executed causes at least one processor to identify a parking space and submit a bid on the parking space. The parking space may be at a first location from a dynamic database listing available parking spaces in an area. The bid, if accepted, will reserve the parking space. The bid may be calculated using common criteria shared by an autonomous vehicle and other autonomous vehicles bidding for the parking space.

Abstract: An autonomous vehicle having observational sensors and a computing system. The computing system may have a processor and memory having computer-executable instructions that may cause the processor to determine, based upon a profile of a user, an average amount of time it takes the user to enter or exit the autonomous vehicle. The processor may then cause the observational sensors to detect and observe obstacles around the locations. The processor may also determined, based upon detected objects around the autonomous vehicle and the average amount of time it takes the user to enter or exit the autonomous vehicle, a location to stop to allow the user to enter or exit the autonomous vehicle.

Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include receiving, by an autonomous vehicle (AV), a ride service request from a user, the ride service request specifying a pick-up location, a pick-up time, and a destination of a trip associated with the ride service request; navigating the AV to the pick-up location; providing the user a recommendation for where to sit within the AV, the recommendation being based on at least one of the destination of the trip, a drop-off location associated with the trip, environment conditions associated with the drop-off location, and an estimated egress location; receiving sensor data from one or more sensors associated with the AV; determining, based on the sensor data and the drop-off location, a pull-over location for dropping off the user; and navigating the AV to the pull-over location.

Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include navigating the AV to a drop-off location associated with a user in the AV, receiving sensor data from sensors associated with the AV, determining, based on the sensor data, an orientation of the user in the AV and a location of the AV relative to a final destination of the user, generating a recommendation for how to exit the AV at the drop-off location based on the orientation of the user in the AV and the location of the AV relative to the final destination of the user, and providing the recommendation via a display, a speaker, a light-emitting device, and/or a client device, the recommendation including a visual indication of an exit direction or an AV door to use to exit the AV, audio instructions for exiting the AV, and/or visual exit instructions.