Abstract: A member of a workforce of a contact center, such as an agent of a call center, can receive performance interventions, such as training, information, tips, or other items intended to enhance workplace performance. The performance interventions can be organized, sequenced, ranked, or prioritized in a lineup, an ordered list, or a queue, that specifies the sequence that the workforce member should receive the performance interventions. The agent might select a training course at the top of the list, for example. Two criteria, parameters, or values can characterize some aspect of each performance intervention. One criterion might characterize time sensitivity, while the other criterion might characterize importance, for example. Processing the two parameters can determine the sequence of performance intervention delivery.