Abstract: A method for automatically patching a management server in a distributed network. The method includes receiving an instruction to patch an unpatched management server. Retrieving, from a software repository, a patch file comprising a patch for the unpatched management server, where the unpatched management server is configured to manage a distributed application in the distributed network, and where the unpatched management server is located on a node of the distributed network. Establishing a connection with a management agent located on the node, where the management agent is configured to communicate with the unpatched management server over the network and manage a part of the distributed application that is located on the node. Sending, over the connection, the patch file to the management agent. Receiving, by the management agent, the patch file. Applying, by the management agent, the patch to the unpatched management server to obtain a patched management server.

Abstract: A method for automatically patching a management server in a distributed network. The method includes receiving an instruction to patch an unpatched management server. Retrieving, from a software repository, a patch file comprising a patch for the unpatched management server, where the unpatched management server is configured to manage a distributed application in the distributed network, and where the unpatched management server is located on a node of the distributed network. Establishing a connection with a management agent located on the node, where the management agent is configured to communicate with the unpatched management server over the network and manage a part of the distributed application that is located on the node. Sending, over the connection, the patch file to the management agent. Receiving, by the management agent, the patch file. Applying, by the management agent, the patch to the unpatched management server to obtain a patched management server.

Abstract: Techniques for performing queuing and distribution functionality are provided. In an embodiment involving a multi-media call center, an item to be handled by an agent is received at a database server. The item may be a media item, which is a request for communication over any medium supported by a multi-media call center. The item may be stored in an item queue in a database. A number of agents may be registered with the database server to handle any items in which the agent is eligible. Eligible agent data that indicates which agents are eligible to handle the item is stored, in association with the item, in a repository managed by the database server. A selection is made, based at least in part on the eligible agent data, of which agent is to handle the item. The item may thereafter be moved to a matched item queue.

Abstract: Techniques for performing queuing and distribution functionality are provided. In an embodiment involving a multi-media call center, an item to be handled by an agent is received at a database server. The item may be a media item, which is a request for communication over any medium supported by a multi-media call center. The item may be stored in an item queue in a database. A number of agents may be registered with the database server to handle any items in which the agent is eligible. Eligible agent data that indicates which agents are eligible to handle the item is stored, in association with the item, in a repository managed by the database server. A selection is made, based at least in part on the eligible agent data, of which agent is to handle the item. The item may thereafter be moved to a matched item queue.