Abstract: A machine learning based computing method for computing optimal contact times for contacting first users including debtors, is disclosed. The machine learning based computing method includes: receiving inputs from second users including debt collectors; extracting data associated with the first users and the second users from databases, based on the inputs received from the second users; computing contact feature scores based on the extracted data associated with the first users and the second users, for each specified interval of a contact prediction window; computing first user call scores for each specified interval of the contact prediction window based on the contact feature scores for each specified interval of the contact prediction window, using a machine learning model; and computing the optimal contact times and a prioritized list of the optimal contact times by ranking each specified interval of the contact prediction window associated with the first user call scores.

Abstract: A machine learning based computing method for analyzing intent of electronic mails, is disclosed. The machine learning based computing method includes steps of: receiving metadata associated with the electronic mails from databases; extracting first textual contents from last received electronic mails stored in electronic mail files by preprocessing the last received electronic mails; analyzing the intent of the electronic mails based on a first machine learning model; classifying the electronic mails into reason codes based on a second machine learning model; extracting information associated with named entities from unstructured and unlabeled electronic mails based on a third machine learning model; grouping the electronic mails into categories based on the intent of the electronic mails, the reason codes, and standardized information associated with the named entities; and providing an output of categorized electronic mails to users on a user interface associated with electronic devices.

Abstract: A machine learning based computing method for computing optimal contact times for contacting first users including debtors, is disclosed. The machine learning based computing method includes: receiving inputs from second users including debt collectors; extracting data associated with the first users and the second users from databases, based on the inputs received from the second users; computing contact feature scores based on the extracted data associated with the first users and the second users, for each specified interval of a contact prediction window; computing first user call scores for each specified interval of the contact prediction window based on the contact feature scores for each specified interval of the contact prediction window, using a machine learning model; and computing the optimal contact times and a prioritized list of the optimal contact times by ranking each specified interval of the contact prediction window associated with the first user call scores.

Abstract: An enhanced customer relationship management (CRM) system is provided. The enhanced CRM system performs activities automatically and with the assistance of artificial intelligence and machine learning based on historical information. The enhanced CRM system provides: a) scheduling assistance prior to a customer contact, b) assistance during a call to direct call focus and achieve a personal connection between a customer facing user of the CRM system and a target customer contact, and c) automated assistance to complete a contact and transition to a next target customer contact. Achievement goals for a customer facing user may be presented and monitored with respect to a goal achievement period. Schedules may be dynamically adjusted across multiple CRM system users and with respect to overall organizational goals to enhance achievement of goals.

Abstract: Provided techniques manage and predict future events. For example, in a payment implementation, a supplier, at any given point in time, has multiple customer debtors that may owe payments (e.g., have outstanding invoices). Utilizing historical attributes for a given customer debtor payment predictions may be determined. By analyzing outstanding debts associated with this debtor customer an amount owed may be calculated and a predicted payment (e.g., a payment that has not yet been indicated by that debtor customer) created. Events may be provided to a second system to correlate predictions across multiple debtor collectors. Correlated information may be used to predict cash flow needs of an organization. Alternatively, optimization of help desk systems may be provided based on predictions from analysis of multiple events in an Event-driven feed back system. Provided techniques may be generalized to other applications as well.

Abstract: Provided techniques manage and predict future events. For example, in a payment implementation, a supplier, at any given point in time, has multiple customer debtors that may owe payments (e.g., have outstanding invoices). Utilizing historical attributes for a given customer debtor payment predictions may be determined. By analyzing outstanding debts associated with this debtor customer an amount owed may be calculated and a predicted payment (e.g., a payment that has not yet been indicated by that debtor customer) created. Events may be provided to a second system to correlate predictions across multiple debtor collectors. Correlated information may be used to predict cash flow needs of an organization. Alternatively, optimization of help desk systems may be provided based on predictions from analysis of multiple events in an Event-driven feed back system. Provided techniques may be generalized to other applications as well.

Abstract: A system generates trade deduction settlement rules and associated confidence scores independent of buyer specifications. A machine learning equipped rewards based method performed by the system analyzes historically matched deductions and promotions to understand patterns. Penalties are applied to outdated rules, and recent trends are promoted through rewards. All available deduction-promotion combinations may be analyzed in batches for a given time period at each pair level within an artificial intelligence model of the method. A rules selector selects the most recurring patterns along those combinations based upon definable thresholds. The system finds hidden patterns to provide suggestions for trade deduction settlement. The system further captures the rules and evolves the rules over time.

Abstract: An enhanced customer relationship management (CRM) system is provided. The enhanced CRM system performs activities automatically and with the assistance of artificial intelligence and machine learning based on historical information. The enhanced CRM system provides: a) scheduling assistance prior to a customer contact, b) assistance during a call to direct call focus and achieve a personal connection between a customer facing user of the CRM system and a target customer contact, and c) automated assistance to complete a contact and transition to a next target customer contact. Achievement goals for a customer facing user may be presented and monitored with respect to a goal achievement period. Schedules may be dynamically adjusted across multiple CRM system users and with respect to overall organizational goals to enhance achievement of goals.

Abstract: A computing device performs a method for predictive resource request hold and proactive hold resolution. The method includes: predicting a request for a resource from a requestor; predicting a hold on fulfilling the request; and determining a preventative action to minimize actualization of the hold on fulfilling the request. Predicting the request for the resource and predicting the hold can be performed using artificial intelligence. The preventative action can include temporarily increasing a credit limit for the requestor. Where the hold is actualized, the method can further include predicting a likelihood of the hold being released and determining whether to release the hold based on whether the likelihood of the hold being released exceeds a release threshold.

Abstract: An enhanced customer relationship management (CRM) system is provided. The enhanced CRM system performs activities automatically and with the assistance of artificial intelligence and machine learning based on historical information. The enhanced CRM system provides: a) scheduling assistance prior to a customer contact, b) assistance during a call to direct call focus and achieve a personal connection between a customer facing user of the CRM system and a target customer contact, and c) automated assistance to complete a contact and transition to a next target customer contact. Achievement goals for a customer facing user may be presented and monitored with respect to a goal achievement period. Schedules may be dynamically adjusted across multiple CRM system users and with respect to overall organizational goals to enhance achievement of goals.

Abstract: A system generates trade deduction settlement rules and associated confidence scores independent of buyer specifications. A machine learning equipped rewards based method performed by the system analyzes historically matched deductions and promotions to understand patterns. Penalties are applied to outdated rules, and recent trends are promoted through rewards. All available deduction-promotion combinations may be analyzed in batches for a given time period at each pair level within an artificial intelligence model of the method. A rules selector selects the most recurring patterns along those combinations based upon definable thresholds. The system finds hidden patterns to provide suggestions for trade deduction settlement. The system further captures the rules and evolves the rules over time.

Abstract: Systems are provided to utilize machine learning to identify abnormal event resolutions and provide guidance for resolution. For example, in a two-way event system, a normal response will typically close the loop on an initially generated event. However, there are cases where processing of the event uncovers contingent response strategies. In an accounting implementation, machine learning techniques are used to identify the potential of a deduction to be invalid. Machine learning algorithms are trained based on historical deductions and their resolution attributes. Models may further be used to predict whether a deduction is valid or invalid. Contingencies addressed include shortages, pricing adjustments, promotional activity, and other types of deductions that may occur in a provider, supplier, and consumer account resolution system. Automation allows focus on invalid deductions and may automatically close non-cost effective events as having been resolved without further inquiry or research.

Abstract: An enhanced customer relationship management (CRM) system is provided. The enhanced CRM system performs activities automatically and with the assistance of artificial intelligence and machine learning based on historical information. The enhanced CRM system provides: a) scheduling assistance prior to a customer contact, b) assistance during a call to direct call focus and achieve a personal connection between a customer facing user of the CRM system and a target customer contact, and c) automated assistance to complete a contact and transition to a next target customer contact. Achievement goals for a customer facing user may be presented and monitored with respect to a goal achievement period. Schedules may be dynamically adjusted across multiple CRM system users and with respect to overall organizational goals to enhance achievement of goals.

Abstract: Provided techniques manage and predict future events. For example, in a payment implementation, a supplier, at any given point in time, has multiple customer debtors that may owe payments (e.g., have outstanding invoices). Utilizing historical attributes for a given customer debtor payment predictions may be determined. By analyzing outstanding debts associated with this debtor customer an amount owed may be calculated and a predicted payment (e.g., a payment that has not yet been indicated by that debtor customer) created. Events may be provided to a second system to correlate predictions across multiple debtor collectors. Correlated information may be used to predict cash flow needs of an organization. Alternatively, optimization of help desk systems may be provided based on predictions from analysis of multiple events in an Event-driven feed back system. Provided techniques may be generalized to other applications as well.

Abstract: An enhanced customer relationship management (CRM) system is provided. The enhanced CRM system performs activities automatically and with the assistance of artificial intelligence and machine learning based on historical information. The enhanced CRM system provides: a) scheduling assistance prior to a customer contact, b) assistance during a call to direct call focus and achieve a personal connection between a customer facing user of the CRM system and a target customer contact, and c) automated assistance to complete a contact and transition to a next target customer contact. Achievement goals for a customer facing user may be presented and monitored with respect to a goal achievement period. Schedules may be dynamically adjusted across multiple CRM system users and with respect to overall organizational goals to enhance achievement of goals.