Patents by Inventor Sonam GUPTA

Sonam GUPTA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20230037894
    Abstract: A system and method for upgrading an executable chatbot is disclosed. The system may include a processor including a fallout utterance analyzer, a response identifier, a deviation identifier, a flow generator and enhancer. The fallout utterance analyzer may receive chats logs comprising a plurality of utterances and corresponding bot responses. The fallout utterance analyzer may classify the plurality of utterances into multiple buckets pertaining to at least one of an out-of-scope intent, a newly identified intent, and a new variation of an existing intent. The response identifier may generate auto-generated responses corresponding to new intents for upgrading the executable chatbot. The deviation identifier may overlay corresponding intent in the chat logs with the prestored flow dialog network to designate an extent of deviation with respect to flow prediction performance by the executable chatbot.
    Type: Application
    Filed: August 4, 2021
    Publication date: February 9, 2023
    Applicant: ACCENTURE GLOBAL SOLUTIONS LIMITED
    Inventors: Rinki ARYA, Tanuj Chawla, Shruti Chhabra, Sonam Gupta, Kiran Cskumar, Krishna Kummamuru, Vinay Narayana, Thomas Mammen Tharakan, Anurag Tripathi
  • Publication number: 20220335223
    Abstract: The present disclosure relates to automated chatbot generation for different domains from available human-to-human chat logs. The systems and methods may be configured to cluster user utterances as well as agent utterances from the human chat logs. A data miner mines intents and entities from the user utterance clustering and mines actions from agent utterances. The intents, entities and actions mined are used to generate a set of stories or flows which are further used by a machine learning engine to train the chatbot. The stories or flows are also generated automatically by mapping the intents with the actions.
    Type: Application
    Filed: April 16, 2021
    Publication date: October 20, 2022
    Applicant: ACCENTURE GLOBAL SOLUTIONS LIMITED
    Inventors: Anurag D. TRIPATHI, Rinki ARYA, Jorjeta JETCHEVA, Krishna KUMMAMURU, Sonam GUPTA
  • Patent number: 11163791
    Abstract: Transformation configuration data is set for a consumer replication set on a consumer instance to replicate on the consumer instance data of a source table included in a producer replication set on a producer instance. The transformation configuration data includes configuration data of at least one of: (i) a target table from among a plurality of tables on the consumer instance that is specified in the consumer replication set as a table for loading on the consumer instance, incoming data from the source table; and (ii) a specified mapping of incoming fields of the source table with respective fields of the target table. Replication event data of a data modification event associated with a record on the source table is received. The received replication event data is transformed based on the set transformation configuration data, and loaded on the target table.
    Type: Grant
    Filed: January 23, 2019
    Date of Patent: November 2, 2021
    Assignee: ServiceNow, Inc.
    Inventors: Swapnesh Patel, Naga Padmaja Vattikuti, Sonam Gupta, Anand Vitthal Karandikar
  • Patent number: 10783877
    Abstract: A system for categorizing words into clusters includes a receiver to receive a set of sentences formed by a plurality of words. The set of sentences is indicative of interaction of a user with a virtual assistant. A categorizer categorizes the plurality of words into a first set of clusters by using a first clustering technique, and categorizes the plurality of words into a second set of clusters by using a second clustering technique. A detector detects words that appear in similar clusters after categorization by the first clustering technique and the second clustering technique. Similarity of clusters is based on a nature of words forming the clusters. A generator generates a confidence score for each of the plurality of words based on the detection. The confidence score of a word is indicative of accuracy of the categorization of the word.
    Type: Grant
    Filed: July 24, 2018
    Date of Patent: September 22, 2020
    Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
    Inventors: Anshul Solanki, Akanksha Juneja, Bibudh Lahiri, Anurag Tripathi, Sonam Gupta, Rinki Arya
  • Publication number: 20200233877
    Abstract: Transformation configuration data is set for a consumer replication set on a consumer instance to replicate on the consumer instance data of a source table included in a producer replication set on a producer instance. The transformation configuration data includes configuration data of at least one of: (i) a target table from among a plurality of tables on the consumer instance that is specified in the consumer replication set as a table for loading on the consumer instance, incoming data from the source table; and (ii) a specified mapping of incoming fields of the source table with respective fields of the target table. Replication event data of a data modification event associated with a record on the source table is received. The received replication event data is transformed based on the set transformation configuration data, and loaded on the target table.
    Type: Application
    Filed: January 23, 2019
    Publication date: July 23, 2020
    Inventors: Swapnesh Patel, Naga Padmaja Vattikuti, Sonam Gupta, Anand Vitthal Karandikar
  • Publication number: 20200035229
    Abstract: A system for categorizing words into clusters includes a receiver to receive a set of sentences formed by a plurality of words. The set of sentences is indicative of interaction of a user with a virtual assistant. A categorizer categorizes the plurality of words into a first set of clusters by using a first clustering technique, and categorizes the plurality of words into a second set of clusters by using a second clustering technique. A detector detects words that appear in similar clusters after categorization by the first clustering technique and the second clustering technique. Similarity of clusters is based on a nature of words forming the clusters. A generator generates a confidence score for each of the plurality of words based on the detection. The confidence score of a word is indicative of accuracy of the categorization of the word.
    Type: Application
    Filed: July 24, 2018
    Publication date: January 30, 2020
    Applicant: ACCENTURE GLOBAL SOLUTIONS LIMITED
    Inventors: Anshul SOLANKI, Akanksha JUNEJA, Bibudh LAHIRI, Anurag TRIPATHI, Sonam GUPTA, Rinki ARYA