Patents by Inventor Sonia F. Blohm

Sonia F. Blohm has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8693672
    Abstract: Information pertaining to selected events occurring during an information assistance call is recorded in a database. The database is maintained by a device in the information/call center referred to as a call tracker. For example, with respect to a given call, a record may be generated in the database when the call is received, which servers and/or applications interact with the user during the call, which services are provided to the user, etc. Upon the occurrence of a selected event during a call, an “event message” conveying information about the event is generated and transmitted to the call tracker. The event message comprises an identifier associated with the call and one or more values indicating a type of event that has occurred with respect to the call. The call tracker stores information from the event message in the database.
    Type: Grant
    Filed: May 3, 2005
    Date of Patent: April 8, 2014
    Assignee: Grape Technology Group, Inc.
    Inventors: John D. Richartz, Sonia F. Blohm