Abstract: A method for receiving from a customer, customer subscription data at a menu tree service center prior to receiving a customer request from the customer, wherein the customer subscription data comprises at least one linked customer number linked to a spoken word or phrase. The method sends a service provider request for the linked customer number to the customer via the menu tree service center. The method receives a verbal response from the customer at the menu tree service center, wherein the verbal response comprises the spoken word or phrase. The method retrieves the linked customer number from the menu tree service center server based on the verbal response. The method sends the linked customer number to the service provider.

Abstract: A method for receiving from a customer, customer subscription data at a menu tree service center prior to receiving a customer request from the customer, wherein the customer subscription data comprises at least one linked customer number linked to a spoken word or phrase. The method sends a service provider request for the linked customer number to the customer via the menu tree service center. The method receives a verbal response from the customer at the menu tree service center, wherein the verbal response comprises the spoken word or phrase. The method retrieves the linked customer number from the menu tree service center server based on the verbal response. The method sends the linked customer number to the service provider.

Abstract: A method and system for facilitating the navigation of menu trees offered by service providers is provided. The method of facilitating menu tree options at a menu tree facilitator includes the steps of receiving a customer request from a customer at a menu tree service center, the request including a customer identification, and determining one menu tree from a plurality of menu trees based on the customer request, wherein each of the plurality of menu trees is associated with a service provider. The method also includes determining at least a portion of the determined menu tree based on the customer request; and sending the portion of the determined menu tree to the customer based on the determination. The menu tree facilitator is a separate entity from the service provider.