Patents by Inventor Sonu Kumar Mishra

Sonu Kumar Mishra has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Communication routing between agents and contacts
    Patent number: 11636360
    Abstract: Technology is described for routing communications between contacts and agents. Associations may be generated between agents and contacts who intend to communicate with the agents. Weightings for the associations between the agents and the contacts may be determined using a machine learning model to produce weighted associations. The weightings may represent a predicted interaction metric between the agents and the contacts. Selected pairs of agents and contacts may be determined by applying matching rules to the weightings. Communications may be routed between the contacts and the agents in accordance with the selected pairs of agents and contacts.
    Type: Grant
    Filed: June 16, 2020
    Date of Patent: April 25, 2023
    Assignee: Amazon Technologies, Inc.
    Inventors: Sonu Kumar Mishra, Vamsi Polapragada, Juliana Saussy