Patents by Inventor Spencer Pierce Martin

Spencer Pierce Martin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automatic communication failure recovery systems
    Patent number: 10728185
    Abstract: A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of a method for automatic communication failure recovery. The system may receive customer data associated with a customer and generate a message based on the customer data. The system may transmit the message to the customer and upon determining that the customer has failed to engage the message within a predetermined amount of time, the system may monitor an application service to detect when the customer logs in and then generate a communication link between a CSR terminal and the customer's device and cause a communication interface within the application to launch on the customer's device.
    Type: Grant
    Filed: December 31, 2018
    Date of Patent: July 28, 2020
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Japan Bhatt, Maten Mathew Navarifar, Jonathan Ji-Ching Lee, Bhuvaneswari Balasubramanian, Vijaya Kumar Pasam, Spencer Pierce Martin
  • Automatic Communication Failure Recovery Systems
    Publication number: 20190158434
    Abstract: A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of a method for automatic communication failure recovery. The system may receive customer data associated with a customer and generate a message based on the customer data. The system may transmit the message to the customer and upon determining that the customer has failed to engage the message within a predetermined amount of time, the system may monitor an application service to detect when the customer logs in and then generate a communication link between a CSR terminal and the customer's device and cause a communication interface within the application to launch on the customer's device.
    Type: Application
    Filed: December 31, 2018
    Publication date: May 23, 2019
    Inventors: Japan Bhatt, Maten Mathew Navarifar, Jonathan Ji-Ching Lee, Bhuvaneswari Balasubramanian, Vijaya Kumar Pasam, Spencer Pierce Martin
  • Automatic communication failure recovery systems
    Patent number: 10212104
    Abstract: A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of a method for automatic communication failure recovery. The system may receive customer data associated with a customer and generate a message based on the customer data. The system may transmit the message to the customer and upon determining that the customer has failed to engage the message within a predetermined amount of time, the system may monitor an application service to detect when the customer logs in and then generate a communication link between a CSR terminal and the customer's device and cause a communication interface within the application to launch on the customer's device.
    Type: Grant
    Filed: November 17, 2017
    Date of Patent: February 19, 2019
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Japan Bhatt, Maten Mathew Navarifar, Jonathan Ji-Ching Lee, Bhuvaneswari Balasubramanian, Vijaya Kumar Pasam, Spencer Pierce Martin