Patents by Inventor Srdjan Majkic

Srdjan Majkic has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Dynamic speech to text analysis and contact processing using agent and customer sentiments
    Patent number: 10896428
    Abstract: A dynamic contact management system is provided for analyzing aspects of speech from a customer contact and generating dynamic output based on the analysis. The system can process audio data representing utterances that occur during a customer contact, wherein the processing comprises generating scores based on agent and customer sentiments determined using their respective speech to text data. Based on the processing, the system can generate scores for use in dynamically determining which actions to take, updating displays, analyzing contact outcomes over time, etc.
    Type: Grant
    Filed: December 14, 2017
    Date of Patent: January 19, 2021
    Assignee: Amazon Technologies, Inc.
    Inventors: Balarajan Balasubramaniam, Brian Benjamin Hartley, Mabel Karen Bo Ming Lee, Srdjan Majkic, Simon Gilles Meyffret, Mohammadrasool Raeesi Nafchi, Derek Tong
  • Emergency number selection for mobile communications device
    Patent number: 8437735
    Abstract: Automatically selecting an emergency number for use by a mobile communications device enabled for Voice Over Internet Protocol (VoIP) communications, including: receiving at the mobile communications device a geographic indicator in a beacon frame transmitted from a wireless access point of a wireless local area network that is connected to an Internet Protocol network; and determining from a plurality of emergency numbers stored in a storage element of the mobile communications device a selected emergency number in dependence on the received geographic indicator.
    Type: Grant
    Filed: November 9, 2010
    Date of Patent: May 7, 2013
    Assignee: Research In Motion Limited
    Inventors: Sherif Abdel-Kader, Srdjan Majkic
  • EMERGENCY NUMBER SELECTION FOR MOBILE COMMUNICATIONS DEVICE
    Publication number: 20110059722
    Abstract: Automatically selecting an emergency number for use by a mobile communications device enabled for Voice Over Internet Protocol (VoIP) communications, including: receiving at the mobile communications device a geographic indicator in a beacon frame transmitted from a wireless access point of a wireless local area network that is connected to an Internet Protocol network; and determining from a plurality of emergency numbers stored in a storage element of the mobile communications device a selected emergency number in dependence on the received geographic indicator.
    Type: Application
    Filed: November 9, 2010
    Publication date: March 10, 2011
    Applicant: Research In Motion Limited
    Inventors: Sherif Abdel-Kader, Srdjan Majkic
  • Emergency number selection for mobile communications device
    Patent number: 7853240
    Abstract: Automatically selecting an emergency number for use by a mobile communications device enabled for Voice Over Internet Protocol (VoIP) communications, including: receiving at the mobile communications device a geographic indicator in a beacon frame transmitted from a wireless access point of a wireless local area network that is connected to an Internet Protocol network; and determining from a plurality of emergency numbers stored in a storage element of the mobile communications device a selected emergency number in dependence on the received geographic indicator.
    Type: Grant
    Filed: February 15, 2007
    Date of Patent: December 14, 2010
    Assignee: Research In Motion Limited
    Inventors: Sherif Abdel-Kader, Srdjan Majkic
  • EMERGENCY NUMBER SELECTION FOR MOBILE COMMUNICATIONS DEVICE
    Publication number: 20080200142
    Abstract: Automatically selecting an emergency number for use by a mobile communications device enabled for Voice Over Internet Protocol (VoIP) communications, including: receiving at the mobile communications device a geographic indicator in a beacon frame transmitted from a wireless access point of a wireless local area network that is connected to an Internet Protocol network; and determining from a plurality of emergency numbers stored in a storage element of the mobile communications device a selected emergency number in dependence on the received geographic indicator.
    Type: Application
    Filed: February 15, 2007
    Publication date: August 21, 2008
    Applicant: RESEARCH IN MOTION LIMITED
    Inventors: Sherif Abdel-Kader, Srdjan Majkic