Abstract: Aspects of the subject disclosure may include, for example, a non-transitory machine-readable medium comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations, the operations comprising: receiving by a selected one of a plurality of containers incoming traffic from a legacy application, the legacy application having been associated with a migrated application prior to the migrated application having been installed on a Software as a Service (SaaS) cloud infrastructure, the incoming traffic comprising a first instruction to perform a first legacy operation; mapping the first legacy operation of the legacy application to a replacement instruction for the migrated application by receiving data from the selected container and assigning the replacement instruction to replace the first instruction; and communicating with the migrated application on the SaaS cloud infrastructure, the communicating comprising sending to the migrated appli

Abstract: Aspects of the subject disclosure may include, for example, a non-transitory machine-readable medium comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations, the operations comprising: receiving by a selected one of a plurality of containers incoming traffic from a legacy application, the legacy application having been associated with a migrated application prior to the migrated application having been installed on a Software as a Service (SaaS) cloud infrastructure, the incoming traffic comprising a first instruction to perform a first legacy operation; mapping the first legacy operation of the legacy application to a replacement instruction for the migrated application by receiving data from the selected container and assigning the replacement instruction to replace the first instruction; and communicating with the migrated application on the SaaS cloud infrastructure, the communicating comprising sending to the migrated appli

Abstract: Aspects of the subject disclosure may include, for example, a non-transitory machine-readable medium comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations, the operations comprising: receiving by a selected one of a plurality of containers incoming traffic from a legacy application, the legacy application having been associated with a migrated application prior to the migrated application having been installed on a Software as a Service (SaaS) cloud infrastructure, the incoming traffic comprising a first instruction to perform a first legacy operation; mapping the first legacy operation of the legacy application to a replacement instruction for the migrated application by receiving data from the selected container and assigning the replacement instruction to replace the first instruction; and communicating with the migrated application on the SaaS cloud infrastructure, the communicating comprising sending to the migrated appli

Abstract: A method includes receiving a problem ticket, which contains a priority level indicator and a customer identifier, that describes a telecommunications network event such as a problem. The problem ticket is associated with and transmitted to a workcenter and a portion within the workcenter based on at least anyone of the priority level indicator and the customer identifier. Other personnel are notified about the problem ticket based on the priority level indicator and the customer identifier.

Abstract: A method includes generating a model of an existing workcenter process and a modified version of the existing workcenter process based on one or more decision-making parameters. The workcenter process is a workcenter process for a telecommunications network. The model for the existing workcenter process and the model for the modified version of the existing workcenter process are simulated to determine whether to modify any of the process steps in the existing workcenter process. The decision is based on the effect on the decision-making parameter(s) of modifying the workcenter process from the existing workcenter process.

Abstract: Systems and techniques for managing and acting on trouble reports. A system comprising a plurality of subsystems maintains a central exchange for mediating problem referrals and resolutions between subsystems. A subsystem receives a trouble report and creates a trouble ticket in its native format. To refer the trouble ticket or a problem, the referral information, is translated to a generic format of the exchange. Appropriate problems are referred to subsystems, translating problem information into the native format of a receiving subsystem. Information generated by a receiving subsystem in its native format, including cause and root cause information for the problem, is translated to the generic format of the central exchange, and used to update the trouble ticket. After the central exchange has finished with the trouble ticket, the ticket is translated to the native format of its originating subsystem and further steps are taken by the originating subsystem as appropriate.

Abstract: A method includes receiving a problem ticket, which contains a priority level indicator and a customer identifier, that describes a telecommunications network event such as a problem. The problem ticket is associated with and transmitted to a workcenter and a portion within the workcenter based on at least anyone of the priority level indicator and the customer identifier. Other personnel are notified about the problem ticket based on the priority level indicator and the customer identifier.

Abstract: A method includes receiving a problem ticket, which contains a priority level indicator and a customer identifier, that describes a telecommunications network event such as a problem. The problem ticket is associated with and transmitted to a workcenter and a portion within the workcenter based on at least any one of the priority level indicator and the customer identifier. Other personnel are notified about the problem ticket based on the priority level indicator and the customer identifier.