Patents by Inventor Srinivas Nagamalla

Srinivas Nagamalla has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and methods for processing and interpreting text messages
    Patent number: 11017180
    Abstract: Systems, apparatuses, and methods for the interpretation and routing of short text messages, such as those that might be received as part of a “chat” between a customer and a customer service representative. In some embodiments, this is achieved by constructing word “vectors” based on the text in a message, with a token corresponding to each word. The word vectors are then compared to a set of mutually orthogonal unit vectors representing the “classes” or “categories” of messages that are received and are intended to be acted upon by a person or automated process. The orthogonal class unit vectors are generated by training a machine learning model using a set of previously classified text or messages.
    Type: Grant
    Filed: April 9, 2019
    Date of Patent: May 25, 2021
    Assignee: Helpshift, Inc.
    Inventors: Yashkumar Gandhi, Srinivas Nagamalla, Christian Leipski
  • SYSTEM AND METHODS FOR PROCESSING AND INTERPRETING TEXT MESSAGES
    Publication number: 20190325029
    Abstract: Systems, apparatuses, and methods for the interpretation and routing of short text messages, such as those that might be received as part of a “chat” between a customer and a customer service representative. In some embodiments, this is achieved by constructing word “vectors” based on the text in a message, with a token corresponding to each word. The word vectors are then compared to a set of mutually orthogonal unit vectors representing the “classes” or “categories” of messages that are received and are intended to be acted upon by a person or automated process. The orthogonal class unit vectors are generated by training a machine learning model using a set of previously classified text or messages.
    Type: Application
    Filed: April 9, 2019
    Publication date: October 24, 2019
    Inventors: Yashkumar Gandhi, Srinivas Nagamalla, Christian Leipski
  • System and method for automated processing of electronic documents
    Patent number: 10339376
    Abstract: In accordance with an aspect of the present invention, a system and method for automated processing of electronic documents is provided.
    Type: Grant
    Filed: September 9, 2014
    Date of Patent: July 2, 2019
    Assignee: COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD.
    Inventors: Peeta Basa Pati, Srinivas Nagamalla, Harish Kongara, Ejiribidi Rajeshekhar Rao, Ravi Veera
  • SYSTEM AND METHOD FOR AUTOMATED PROCESSING OF ELECTRONIC DOCUMENTS
    Publication number: 20150379342
    Abstract: In accordance with an aspect of the present invention, a system and method for automated processing of electronic documents is provided.
    Type: Application
    Filed: September 9, 2014
    Publication date: December 31, 2015
    Inventors: Peeta Basa Pati, Srinivas Nagamalla, Harish Kongara, Ejiribidi Rajeshekhar Rao, Ravi Veera