Abstract: Technical solutions are described for generating a secured system snapshot of a system. An example computer-implemented method includes receiving an instruction to generate a system snapshot. The system snapshot captures data from a computer executable object loaded in a memory. The method also includes accessing metadata that is associated with the computer executable object from a mapping list. The method also includes capturing the secured system snapshot by. Capturing the secured system snapshot includes determining sensitivity of the computer executable object by comparing the metadata with a predetermined criteria, and excluding a capture of sensitive data from the computer executable object into the system snapshot in response to the metadata of the computer executable object matching the predetermined criteria. The method also includes storing the secured system snapshot.

Abstract: Technical solutions are described for generating a secured system snapshot of a system. An example computer-implemented method includes receiving an instruction to generate a system snapshot. The system snapshot captures data from a computer executable object loaded in a memory. The method also includes accessing metadata that is associated with the computer executable object from a mapping list. The method also includes capturing the secured system snapshot by. Capturing the secured system snapshot includes determining sensitivity of the computer executable object by comparing the metadata with a predetermined criteria, and excluding a capture of sensitive data from the computer executable object into the system snapshot in response to the metadata of the computer executable object matching the predetermined criteria. The method also includes storing the secured system snapshot.

Abstract: One embodiment provides a method for allocating assignments based on workload and physiological stress. The method comprises maintaining a queue of logged-in service representatives, and, in response to receiving a service request for a new assignment, scanning the queue to determine a subset of potential service representatives to assign the new assignment to. A corresponding workload level of each service representative of the subset is the smallest among all service representatives of the queue. For each service representative of the subset, a corresponding anxiety level is determined based on physiological sensor data captured by a wearable tracking device attached to the service representative. The new assignment is assigned to a service representative of the subset, the service representative having a corresponding anxiety level that is the smallest among all service representatives of the subset.

Abstract: One embodiment provides a method for allocating assignments based on workload and physiological stress. The method comprises maintaining a queue of logged-in service representatives, and, in response to receiving a service request for a new assignment, scanning the queue to determine a subset of potential service representatives to assign the new assignment to. A corresponding workload level of each service representative of the subset is the smallest among all service representatives of the queue. For each service representative of the subset, a corresponding anxiety level is determined based on physiological sensor data captured by a wearable tracking device attached to the service representative. The new assignment is assigned to a service representative of the subset, the service representative having a corresponding anxiety level that is the smallest among all service representatives of the subset.