Abstract: One embodiment provides a method for allocating assignments based on workload and physiological stress. The method comprises maintaining a queue of logged-in service representatives, and, in response to receiving a service request for a new assignment, scanning the queue to determine a subset of potential service representatives to assign the new assignment to. A corresponding workload level of each service representative of the subset is the smallest among all service representatives of the queue. For each service representative of the subset, a corresponding anxiety level is determined based on physiological sensor data captured by a wearable tracking device attached to the service representative. The new assignment is assigned to a service representative of the subset, the service representative having a corresponding anxiety level that is the smallest among all service representatives of the subset.

Abstract: A server and rack system includes at least one server rack; multiple server slots within the rack; multiple near field communication (NFC) tags; a server located within one of the server slots; an NFC reader within and powered by the server; and an entity that needs to receive locations of servers within racks of the system. Each of the multiple NFC tags is positioned on the rack so as to individually correspond, on a one-to-one basis, with each of the multiple server slots, and each of the NFC tags is programmed with an identifier of the specific rack and slot with which it corresponds, and the NFC reader is positioned such that, when power is supplied to the NFC reader by the server, the NFC reader will read the identifier that corresponds to the slot the server is located within and automatically communicate that identifier to the entity.

Abstract: One embodiment provides a method for allocating assignments based on workload and physiological stress. The method comprises maintaining a queue of logged-in service representatives, and, in response to receiving a service request for a new assignment, scanning the queue to determine a subset of potential service representatives to assign the new assignment to. A corresponding workload level of each service representative of the subset is the smallest among all service representatives of the queue. For each service representative of the subset, a corresponding anxiety level is determined based on physiological sensor data captured by a wearable tracking device attached to the service representative. The new assignment is assigned to a service representative of the subset, the service representative having a corresponding anxiety level that is the smallest among all service representatives of the subset.