Patents by Inventor Srinivasa Raghava Vegi

Srinivasa Raghava Vegi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8861691
    Abstract: A method, non-transitory computer readable medium, and a service management computing device comprises obtaining one or more call detail records associated with one or more customers from one or more data sources. Each of the obtained call detail records is scanned to determine presence of a call drop in each of the obtained call detail records. Next, a customer experience index and an impact value is determined for the one or more call detail records for which the call drop is determined to be present. Based on the determined experience index, one or more actions are performed.
    Type: Grant
    Filed: August 21, 2013
    Date of Patent: October 14, 2014
    Assignee: Wipro Limited
    Inventors: Anindito De, Sivakumar Subbiah, Srinivasa Raghava Vegi