Abstract: A system for providing support to a user, the system comprising a server, the server communicatively coupled to a number of mobile devices, in which the server receives a number of sets of voice messages and configuration data from the mobile devices and causes the voice messages and configuration data to be routed to a number of support providers. A method of providing support to a user, the method comprising receiving a data packet from a mobile device containing a voice message and appended user specific configuration data, the voice message containing a service request from the user; routing the voice message and appended user specific configuration data to a customer service provider; and responding to the user's service request.